Menu
Reply
Highlighted
  • 39
  • 2
  • 2
On our wavelength
256 Views
Message 1 of 3
Flag for a moderator

Massive ping spikes and packet loss

I suspect my connection has had issues for a long time. But now I want to fully investigate. I use a streaming service called shadow. I can monitor packet loss and ping Yesterday it was solid at 22ms and zero packet loss

I use a super hub 2.0

Today it is all over the place with packer loss as high as 40% ping spike from 30 to 50ms 

I'm not sure what my area is to check for faults. My bro has a old NTL account with a password setup so cant check.

 

Here is the super hub 2 power levels

 

 

 

 

 

0 Kudos
Reply
Highlighted
  • 39
  • 2
  • 2
On our wavelength
254 Views
Message 2 of 3
Flag for a moderator

Re: Massive ping spikes and packet loss

Modem InitialisationStage Status
Downstream AcquisitionLocked
Primary Frequency411000000 Hz
DHCPDone
TFTPDone
Time Of Day14:45:59 GMT
SecurityBPI+
Counters T1,T2,T3,T4,Sync,Resets000,000,000,000,000,000
Internet ConnectionIP Address Status
WAN IP Address213.107.82.43
Lease Time Remaining6 days 23h:11m:12s
ExpiryTue 21 Jan 13:57
Current Network TimeTue 14 Jan 14:45 GMT
Downstream ChannelsLock Status Channel ID Frequency Modulation Rx Power RxMER Pre RS Errors Post RS Errors
Locked1411000000 Hz256 QAM1.5 dBmV 37.1 dB581312
Locked2419000000 Hz256 QAM1.4 dBmV 37.4 dB425276
Locked3427000000 Hz256 QAM1.3 dBmV 36.8 dB347306
Locked4435000000 Hz256 QAM1.1 dBmV 37.1 dB324309
Locked5443000000 Hz256 QAM1.0 dBmV 37.6 dB281281
Locked6451000000 Hz256 QAM0.7 dBmV 37.1 dB284272
Locked7459000000 Hz256 QAM0.6 dBmV 37.4 dB295295
Locked8467000000 Hz256 QAM0.5 dBmV 37.1 dB997997

To reset the Pre and Post RS error counts please use the Downstream screen under the router status screen available from the login page.

Upstream ChannelsLock Status Channel ID Frequency Modulation Tx Power Mode Channel Bandwidth Symbol Rate
Locked253700000 HzATDMA41.0 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked346200000 HzATDMA40.0 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked160300000 HzATDMA41.0 dBmV64QAM6400000 Hz5120 Ksym/sec
Locked439400000 HzATDMA39.5 dBmV64QAM6400000 Hz5120 Ksym/sec
0 Kudos
Reply
Highlighted
  • 1.98K
  • 116
  • 168
Forum Team
Forum Team
188 Views
Message 3 of 3
Flag for a moderator

Re: Massive ping spikes and packet loss

Hi DmxDex,

 

Thanks for your post, 

 

Sorry to hear you're having some issues with the Internet,

 

I'm not able to locate any details for you, I've popped you over a private message so I can take a closer look at things.

 

Alex_Rm

0 Kudos
Reply