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Massive Lag spikes / Jitter

Nutty
On our wavelength

Afternoon

Ever since some recent ''essential maintenance" (guessing it's related to the cable phone emails I've had) I'm getting almost ridiculous lag spikes. There's no point me even trying to game now as I'm either jogging on the spot and then dying or driving in circles and then dying.

My speed is unaffected being around 950+ it's just the lag / ping going bonkers.
Please help!?! ๐Ÿ˜ญ

Chris

My Broadband Ping - Test

 

 

5 REPLIES 5

Adduxi
Very Insightful Person
Very Insightful Person

Yes, BQM is showing packet loss.  
Post your power levels and network log please. We can then comment 

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Nutty
On our wavelength

Hey, thanks for the quick reply!

My Network log is completely empty but here's the power levels:

Nutty_0-1666014153660.png

 

Nutty_1-1666014197608.png

Chris ๐Ÿ™‚

Well you have no 3.0 upstream channels at all.

Normal would be 4 or 5.

You need an engineer. 

My Broadband Ping - M500 Hub5 Router Mode

Nutty
On our wavelength

So what happens now? Does a friendly VM person get the ball rolling or am I going to have to dial 151 and get even more frustrated than I already am?

Chris

Hi @Nutty

 

Thanks for posting on our community forum and so sorry to hear about your broadband issues.

 

I'm going to drop you a private message now to collect some more information and look into this further, keep an eye on your inbox for a message from myself.

 

Regards

Travis_M
Forum Team

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