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M200 - Large latency while gaming

Hi. upload and download speeds are great, however, I'm experiencing lots of latency while gaming (on all online games). I've tried restarting the hub and checking all the cables, the problem persists, wired and wireless.

Is there anything that can be done do fix this? I'm regretting my switch to virgin at the moment.

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Re: M200 - Large latency while gaming

Hi, tobyhendricks

 

Thanks for posting and welcome to the community. I am sorry for the delayed reply and indeed the broadband issues. 

 

I've checked the system today and there is maintenance in your area, reference number C01168019 for your records. This is due to be completed today by 3pm. 

 

Please monitor the connection after this and let me know any issues.

 

Kind regards,

John_GS
Forum Team

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