About two weeks ago we got an email saying that essential maintenance was being completed in the area and our internet would be off for a day or so, in the end it was an hour but ever since we have had bad packet loss and lag in online gaming. The router has been reset several times but nothing is fixing it.
I even upgraded our package because I thought that we were the problem, something I now regret as we are obviously not the issue.
It always starts around 7.30 to 8pm in the evening, never during the day, so I'm guessing there is some over utilization in our road or something, I checked with another neighbour who also plays a lot online and they have noticed a similar problem.
I setup a BQM today and here are the results, as you can see around 8pm tonight the packets started getting lost, so what can we do to fix this?
<a title="Broadband Ping" href="https://www.thinkbroadband.com/broadband/monitoring/quality/share/5a00546d169b957bd02c4cd732743036f939e1e0-28-04-2022"><img alt="My Broadband Ping - Test 1" src="https://www.thinkbroadband.com/broadband/monitoring/quality/share/thumb/5a00546d169b957bd02c4cd732743036f939e1e0-28-04-2022.png" /></a>