Virgin Media Community

[2gunns]

Good morning, on 31st of October my ip address got changed which I didn't realise untill yesterday, and while gaming for the last couple of weeks  I've been losing a lot of packets during matches (warzone). Went to check my Internet tracker but obviously had no data due to the ip address change. Bearing in mind when I do a speed test my download speed is 110 and my ping is 9ms, so

1 could this ip address change make a difference to my packets lost  

2 I'm also unable to upgrade my package via my virgin media, any help would be appreciated 

[Corey_C]

Hi 2gunns,

Thanks for your post and apologies for the delayed response. Are you still having issues with your connection? Have you tried rebooting or reset the hub since the IP change? We might be able to help from our help page here 

Cheers,

Corey C

[2gunns]

Good morning,

Yes I am, my router randomly keeps cutting out with the Internet. 2 nights ago it took an hour for me to reset it and get it going again. Then last night at 1am it decided to reset it itself. Not had any issues for a while but I think there is something beginning to go wrong on my router