Afternoon
I'm on the M200 package for a couple of months now. The speeds initially were very good, almost at the maximum of what my package could offer. Since then, everthing has slowly gone downhill and quite often speed tests I conduct are around the 75mbps range instead of the 200 of my package.
I didn't really have the time to report it previously but I've started gaming a little more and noticed that the stability of my connection is atrocious. While I don't disconnect, sometimes I struggle to even load a youtube video or watch a livestream in 1080p without it buffering loads. I've also noticed that my ping in games is not stable at all. It suits around 35-40 before spiking to 150+ every few seconds, essentially causing me to 'rubberband' everywhere.
I was previously with BT before switching to Virgin and while DL speeds were slower, the stability of the connection was perfect and never showed any issues like I'm having now.
I will add that the virgin wall socket seems very old. The previous tenants had cables that looked like something from the 1990s. The socket itself has no virgin branding on it, although it had a loose 'box' inside to connect everything to.
Any help would be appreciated, as I'm a little stuck on where to go with getting this sorted.
https://www.thinkbroadband.com/broadband/monitoring/quality/share/7807a38621ad7b94ca16374ef083f6d04b61a482
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 723000000 | 21.5 | 38 | 256 qam | 40 |
2 | 539000000 | 19.6 | 37 | 256 qam | 17 |
3 | 547000000 | 20 | 37 | 256 qam | 18 |
4 | 555000000 | 20.3 | 37 | 256 qam | 19 |
5 | 563000000 | 20.3 | 37 | 256 qam | 20 |
6 | 571000000 | 20.4 | 38 | 256 qam | 21 |
7 | 579000000 | 20.5 | 38 | 256 qam | 22 |
8 | 587000000 | 20.3 | 38 | 256 qam | 23 |
9 | 595000000 | 20.5 | 38 | 256 qam | 24 |
10 | 603000000 | 21 | 38 | 256 qam | 25 |
11 | 611000000 | 20.9 | 38 | 256 qam | 26 |
12 | 619000000 | 20.9 | 38 | 256 qam | 27 |
13 | 627000000 | 21.3 | 38 | 256 qam | 28 |
14 | 635000000 | 21 | 37 | 256 qam | 29 |
15 | 643000000 | 20.9 | 37 | 256 qam | 30 |
16 | 651000000 | 21.1 | 38 | 256 qam | 31 |
17 | 659000000 | 21.1 | 38 | 256 qam | 32 |
18 | 667000000 | 21.5 | 38 | 256 qam | 33 |
19 | 675000000 | 21.9 | 38 | 256 qam | 34 |
20 | 683000000 | 22 | 38 | 256 qam | 35 |
21 | 691000000 | 21.9 | 38 | 256 qam | 36 |
22 | 699000000 | 22.1 | 38 | 256 qam | 37 |
23 | 707000000 | 21.9 | 38 | 256 qam | 38 |
24 | 715000000 | 21.4 | 38 | 256 qam | 39 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 29 | 0 |
2 | Locked | 37.6 | 672 | 0 |
3 | Locked | 37.3 | 558 | 0 |
4 | Locked | 37.6 | 329 | 0 |
5 | Locked | 37.6 | 235 | 0 |
6 | Locked | 38.6 | 224 | 0 |
7 | Locked | 38.6 | 116 | 0 |
8 | Locked | 38.6 | 73 | 0 |
9 | Locked | 38.6 | 86 | 0 |
10 | Locked | 38.6 | 74 | 0 |
11 | Locked | 38.9 | 60 | 0 |
12 | Locked | 38.6 | 60 | 0 |
13 | Locked | 38.6 | 31 | 0 |
14 | Locked | 37.6 | 35 | 0 |
15 | Locked | 37.6 | 39 | 0 |
16 | Locked | 38.6 | 38 | 0 |
17 | Locked | 38.6 | 28 | 0 |
18 | Locked | 38.6 | 45 | 0 |
19 | Locked | 38.6 | 41 | 9 |
20 | Locked | 38.6 | 47 | 0 |
21 | Locked | 38.9 | 42 | 0 |
22 | Locked | 38.9 | 39 | 0 |
23 | Locked | 38.9 | 50 | 0 |
24 | Locked | 38.6 | 39 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 46200000 | 32.3 | 5120 | 64 qam | 3 |
2 | 39400000 | 32.3 | 5120 | 64 qam | 4 |
3 | 53700000 | 32.3 | 5120 | 64 qam | 2 |
4 | 60300009 | 32.3 | 5120 | 64 qam | 1 |