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DualFever
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Leauge of Legends Delay Abilities Etc

I have been experiencing a strange delay in-game. My ping appeared fine.

Firstly I contacted Riot and we went through the general resetting of the computer interfaces, hardware etc
It didn't seem to make much difference.

They asked me to do a ping plotter chart and I got a reply with

"Thank you very much for getting back to us! 😄 I took a look at the ping plotter screenshots you attached previously and here's what I found. It seems that the routing path your connection takes is a bit flawed. The good news is that this is not an issue with your connection, nor with your ISP."

"However, your ISP can help with this. What I suggest you do is to contact them, show them the Ping plotter screenshots you showed me and then ask them to perform a re-route on your connection so it takes another path and dodges the faulty nodes."

Are they talking about nodes 4 & 6(fig.a) and nodes 5 & 7(fig.b)

A

185-40-65-1.png

B

162-249-72-1.PNG

Is this possible or should I be looking at something different altogether?

Is anyone able to provide their ping plotter course so we can compare?

IPS for EUW are 185.40.65.1 & 162.249.72.1

Thanks.

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risc19
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Re: Leauge of Legends Delay Abilities Etc

Did you set up a BQM from think broadband?

It's a hand tool.

You could copy and paste your stats from your hub here, so we could have a look.

My Broadband Ping - 1GIG HUB4 Router mode

HUB4 1Gig Router mode
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DualFever
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Re: Leauge of Legends Delay Abilities Etc

My BQM is fine -turns out, only set it up recently so ignore anything earlier as I was trying to sort the issue. I'm pretty sure the log is fine too, but I can only post that once I can get to it.

DualFever_0-1617037850119.png

I might try using a VPN to see if I can get a different route to the servers, and dodge these "nodes" that riot has asked me to divert from.

It feels like some UDP packets are not arriving at the destination. Could be routing?

 

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risc19
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Re: Leauge of Legends Delay Abilities Etc

Yes it could be routing.

It least your BQM is clear.

My Broadband Ping - 1GIG HUB4 Router mode

HUB4 1Gig Router mode
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DualFever
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Re: Leauge of Legends Delay Abilities Etc

This seems fine right?

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

12990000007.940256 qam21
21390000008.940256 qam1
31470000008.540256 qam2
41550000008.340256 qam3
5163000000840256 qam4
6171000000840256 qam5
71790000008.140256 qam6
81870000008.340256 qam7
9195000000840256 qam8
10203000000840256 qam9
112110000007.940256 qam10
12219000000840256 qam11
132270000007.840256 qam12
142350000007.540256 qam13
152430000007.440256 qam14
162510000007.540256 qam15
172590000007.540256 qam16
182670000007.440256 qam17
192750000007.440256 qam18
202830000007.340256 qam19
212910000007.140256 qam20
223070000007.940256 qam22
233150000008.140256 qam23
243230000008.340256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9350
2Locked40.91890
3Locked40.313011
4Locked40.91570
5Locked40.91710
6Locked40.31320
7Locked40.31170
8Locked40.910510
9Locked40.31290
10Locked40.9910
11Locked40.3720
12Locked40.9670
13Locked40.99314
14Locked40.3760
15Locked40.3650
16Locked40.9450
17Locked40.9340
18Locked40.9500
19Locked40.3670
20Locked40.3740
21Locked40.3510
22Locked40.3220
23Locked40.9520
24Locked40.3500

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

15370001234512064 qam2
23940002134512064 qam4
34620000034512064 qam3
46030005134512064 qam1


Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0010
3ATDMA0010
4ATDMA0000
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risc19
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Re: Leauge of Legends Delay Abilities Etc

Not too bad!

My Broadband Ping - 1GIG HUB4 Router mode

HUB4 1Gig Router mode
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Sasha_W
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Re: Leauge of Legends Delay Abilities Etc

Hi @DualFever

 

Welcome to the forum page and thanks for posting this  🙂 
 

Sorry to hear you're having some issue but we will do our best to get this looked into for you. 

 

From looking at your account, I can see that you have spoken to our team recently, has this all been sorted for you or do you still need our assistance today? 

 

More than happy to help if so. 

 

Please do let us know. 

 

Thanks 🙂 

Sasha - Forum Team


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DualFever
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Re: Leauge of Legends Delay Abilities Etc

Hi @Sasha_W

I haven't spoken to any of your team recently. I did speak to a representative at Riot Support to help diagnose the issue.

They had said that the routing was a "bit flawed" and could pose a possible issue.

Is this something you are able to check or help with?

Sasha_W
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Re: Leauge of Legends Delay Abilities Etc

Thanks for you reply @DualFever

 

I have taken a further look into your account and can see that everything does look okay to me. There are no faults or outages. 

 

 

How has your game been ever since? Is it just that game that experiences issues or do you experience this on any other games. 

 

Do you also have this issue on any other devices? 

 

How is your connection looking via ethernet cable? Have you tried switching cables or ports? 

 

Please do let me know. 

 

Thanks 

Sasha - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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DualFever
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Re: Leauge of Legends Delay Abilities Etc

I actually gave up trying to play the game.

Everything else seems fine. Local connection, cables etc. Other games play fine too. No other issues.

Is routing something you can check, as this is game specific? Is the route to 185.40.65.1 & 162.249.72.1 the best possible?

Thanks

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