Menu
Reply
Highlighted
  • 43
  • 0
  • 3
On our wavelength
452 Views
Message 11 of 49
Flag for a moderator

Re: Latency...

Any support or fix date for this? Had no response from anyone from virgin yet. Would like to know if this is to be resolved anytime soon.

DN2 area.

BQM yesterday

https://www.thinkbroadband.com/broadband/monitoring/quality/view/ebe36359354b34f6a8df4431f00581dea4e... 

0 Kudos
Reply
Highlighted
  • 43
  • 0
  • 3
On our wavelength
400 Views
Message 12 of 49
Flag for a moderator

Re: Latency...

Can I get some response to this please. Yesterdays BQM:

14.05.20 latency.png

0 Kudos
Reply
Highlighted
  • 43
  • 0
  • 3
On our wavelength
359 Views
Message 13 of 49
Flag for a moderator

Re: Latency...

15/05/20 BQM:

15.05.20.png

0 Kudos
Reply
Highlighted
  • 11
  • 0
  • 1
Tuning in
340 Views
Message 14 of 49
Flag for a moderator

Re: Latency...

your BQM looks almost exactly the same as mine at the same times, and you are describing the same issues - really starting to come to the conclusion Virgin are going to wait to see if the problem fixes itself when there are less people at home - which personally I wouldn't mind if they came out and said it, at least we aren't all sat at home angry the Internet isn't working properly without a solution..

Highlighted
  • 122
  • 0
  • 12
Dialled in
319 Views
Message 15 of 49
Flag for a moderator

Re: Latency...

I have had the exact same issues from December. 

Had a new router sent out before the lockdown and a new line installed recently. Didn't fix a thing.

It taken 10 days of posting BQMs and saying is down to over utilisation before someone admitted there was an issue.

My BQM looks even worse than yours too.

I have an estimated fix date of the 29th in wn2 area but wouldn't hold my breath.

Luckily i am out of contract and should be with bt in the next few weeks.

I have to agree with the guy that just posted about VM waiting for the lockdown to blow over before doing anything about it

0 Kudos
Reply
Highlighted
  • 43
  • 0
  • 3
On our wavelength
313 Views
Message 16 of 49
Flag for a moderator

Re: Latency...

I can't even get anyone to admit I've got an issue and it is probably true that they are waiting for lockdown to end, but then it will just go from being bad to not as bad which will not be good enough. Lucky for you being out of contract, I'm with this till 2021. I will be looking to see if there is a way I can end my contract early penalty free by the looks of things

0 Kudos
Reply
Highlighted
  • 43
  • 0
  • 3
On our wavelength
271 Views
Message 17 of 49
Flag for a moderator

Re: Latency...

16/05/20 BQM

16.05.20.png

0 Kudos
Reply
Highlighted
  • 898
  • 55
  • 121
Forum Team
Forum Team
243 Views
Message 18 of 49
Flag for a moderator

Re: Latency...

Hi OneEyedPhilly,

Thanks for using the forums to get this issue looked into, I have had a look at your services and can see there is an issue with your internet service which would need an engineer visit to rectify.

I'm going to send you a PM now so we can chat about account specifics.

Speak soon!

Megan_L

0 Kudos
Reply
Highlighted
  • 43
  • 0
  • 3
On our wavelength
233 Views
Message 19 of 49
Flag for a moderator

Re: Latency...

Hi Megan, thank you for responding to my thread, I'm yet to receive your PM to get this looked into.

Thanks

0 Kudos
Reply
Highlighted
  • 3.53K
  • 215
  • 449
Forum Team
Forum Team
202 Views
Message 20 of 49
Flag for a moderator

Re: Latency...

Hello OneEyedPhilly

Megan is off today so I have looked at the account and confirm an engineer is booked 

You can check this by your online account 

Gareth 

0 Kudos
Reply