Another latency issue. Been experiencing bad latency during peak times since around December. After lockdown it has got considerably worse. These peak times are the only available times I can game. When you are playing latency dependant games such as Rocket League which has to be one of the most latency dependant games going it becomes pointless and unplayable. I'm on a wired connection and I've tried the typical solutions in which none have worked. Download speed is fine, streaming is fine, gaming is not. I've not long signed a new contract which leaves me stuck with this service until 2021. Would love to have this fixed, surely has to be oversubscription issue but here are some details.
BQM's from last 3 days (everyday is like this) Area reference 14
There is, alas, nothing whatsoever wrong with the modem stats or the logs which you posted.
Your initial assumption does seem to be the right one and this is just a case of upstream congestion. There really isn't anything you can do and even if you could get an engineer visit, I doubt there is much they could do either.
Ye I had an engineer out last year at some point when my connection was regularly just dropping out and he noticed the voltages were a bit high, so he lowered them and that seemed to help. So ye it does appear everything seems to be fine on my end, I guess I'm probably looking for an upgrade on the infrastructure to handle the load better which I dont see happening anytime soon but I hope I'm wrong and this is resolved quickly.
So today I received a phone call off VM to offer extras on my contract at obviously an extra cost. I replied no I would just like a broadband that actually works well and is stable so I can game when want to. She then proceeded to end the call as quick as she could and showed zero interest in trying to help with this issue. She was polite, I will give her that but as a paying customer I want this to be resolved as I am stuck with this appalling service until 2021.....This is just not right.
Also when are my BQM images going to be verified so we can actually see them?