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SS211990
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Latency whilst gaming

Wish I had seen this forum before getting the 1gig installed a few weeks ago. Moved over from BT and whilst the download and upload speed are very good, the latency is insane. I am teleporting around the screen and now stuck in this for 18 months? Really disappointed

SS211990_0-1612476841809.png

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Running off a cat 8 cable from the hub 4 directly into xbox

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JitteryPinger
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Re: Latency whilst gaming

If it was only a few weeks ago then maybe still time to hand the service back under cooling off period.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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SS211990
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Re: Latency whilst gaming

Even if it is after 14 days? I thought that was the max

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JitteryPinger
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Re: Latency whilst gaming

It's been hard to get through too customer service lately !!!

Might have taken a week or so longer than expected.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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JitteryPinger
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Re: Latency whilst gaming

Best time to call is 8am on 0345 454 1111 options 1-1-4-4

 

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
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SS211990
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Re: Latency whilst gaming

Thanks!

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