Menu
This website uses cookies. By clicking OK, you consent to the use of cookies. Click Here to learn more about how we use cookies.
OK

Virgin Media Community

cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Post a question

Reply
SS211990
  • 3
  • 0
  • 0
Joining in
223 Views
Message 1 of 6
Flag for a moderator

Latency whilst gaming

4 weeks ago - last edited 4 weeks ago

Wish I had seen this forum before getting the 1gig installed a few weeks ago. Moved over from BT and whilst the download and upload speed are very good, the latency is insane. I am teleporting around the screen and now stuck in this for 18 months? Really disappointed

SS211990_0-1612476841809.png

SS211990_1-1612476867465.png

 

 

Running off a cat 8 cable from the hub 4 directly into xbox

0 Kudos
Reply
JitteryPinger
  • 1.74K
  • 191
  • 350
Super solver
213 Views
Message 2 of 6
Flag for a moderator

Re: Latency whilst gaming

4 weeks ago

If it was only a few weeks ago then maybe still time to hand the service back under cooling off period.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
0 Kudos
Reply
SS211990
  • 3
  • 0
  • 0
Joining in
206 Views
Message 3 of 6
Flag for a moderator

Re: Latency whilst gaming

4 weeks ago

Even if it is after 14 days? I thought that was the max

0 Kudos
Reply
JitteryPinger
  • 1.74K
  • 191
  • 350
Super solver
202 Views
Message 4 of 6
Flag for a moderator

Re: Latency whilst gaming

4 weeks ago

It's been hard to get through too customer service lately !!!

Might have taken a week or so longer than expected.

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
0 Kudos
Reply
JitteryPinger
  • 1.74K
  • 191
  • 350
Super solver
201 Views
Message 5 of 6
Flag for a moderator

Re: Latency whilst gaming

4 weeks ago

Best time to call is 8am on 0345 454 1111 options 1-1-4-4

 

If I've helped please let me know 🙂 Matt

A 10+ Year Virgin Media veteran, been here through the Up's and the Down's and Down's....
Gigabit 5G Vodafone 5G EE BQM Hub 4 BQM Hub 3 BQM Hitron CGNV4 BQM TT BQM

Technical Support - AV & Networking - Customer Service - Finance - Culinary - Construction
0 Kudos
Reply
SS211990
  • 3
  • 0
  • 0
Joining in
186 Views
Message 6 of 6
Flag for a moderator

Re: Latency whilst gaming

4 weeks ago

Thanks!

0 Kudos
Reply

Digital life blog

News

Help videos

Help forum