Latency spikes are unbearable

[VikingBeserker]

I've been experiencing latency spikes for well over a month now, was trying to ride it out but it's getting more frequent, i play a lot of online games and they are virtually unplayable now well competitively anyway, I've been through all the other stuff to check off for the reason, any help would be great. On Warzone/MW MP it'll jump up to 999ms latency multiple times per match

[David_Bn]

Thanks for your post on our Community Forums @VikingBeserker, and I'm sorry to hear of the issues on the connection you're experiencing.

I've been able to run a flow on your connection and can confirm that our diagnostics on your home network and Hub have not found any issues that could account for connection drop-outs. 

This means that the issues are most likely due to the equipment being used in the home.

All of the available checks have been performed on our network, however, you can also view the Service Status in your area

Additionally, it is beneficial to reboot both your Hub and devices occasionally to help maintain a healthy network connection.

Kindest regards,

David_Bn

[VikingBeserker]

Can you confirm what I'd need to check? Because I've been through everything I could google, and nothing has worked, last night I was getting 19ms ping but still huge latency, my cpu and gpu aren't being heavily used, my drivers are up to date, as far as I can tell my pc is running about as good as possible 

[Adduxi]

Post your power levels and network log please. Your BQM looks fine with the odd spike. Are you wired or WiFi connected? 

[VikingBeserker]

3.0 Upstream channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	36600000	43.020599	5120 KSym/sec	64QAM	3
2	23600000	42.020599	5120 KSym/sec	64QAM	5
3	30100000	43.020599	5120 KSym/sec	64QAM	4
4	43100000	43.520599	5120 KSym/sec	64QAM	2
5	49600000	44.020599	5120 KSym/sec	64QAM	1

3.0 Upstream channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	US_TYPE_STDMA	0	0	0	0
2	US_TYPE_STDMA	0	0	2	0
3	US_TYPE_STDMA	0	0	0	0
4	US_TYPE_STDMA	0	0	0	0
5	US_TYPE_STDMA	0	0	0	0

3.1 Upstream channels

Channel Channel Width (MHz) Power (dBmV) FFT Type Modulation

6

10.0

38.8

2K

QAM8

3.1 Upstream channels

Channel Channel Type Number of Active Subcarriers First Active Subcarrier (Hz) T3 Timeouts T4 Timeouts

6

OFDMA

200

53.9

0

0

[VikingBeserker]

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

32	387000000	4.699997	37.636276	QAM256	32
10	211000000	7.000000	38.605377	QAM256	10
11	219000000	6.800003	38.605377	QAM256	11
12	227000000	6.599998	37.636276	QAM256	12
13	235000000	6.099998	37.636276	QAM256	13
14	243000000	5.599998	37.636276	QAM256	14
15	251000000	5.199997	37.636276	QAM256	15
16	259000000	4.599998	37.355988	QAM256	16
17	267000000	5.400002	37.355988	QAM256	17
18	275000000	6.400002	37.636276	QAM256	18
19	283000000	6.300003	37.636276	QAM256	19
20	291000000	5.699997	37.636276	QAM256	20
21	299000000	5.000000	37.636276	QAM256	21
22	307000000	4.900002	37.636276	QAM256	22
23	315000000	5.199997	37.636276	QAM256	23
24	323000000	5.500000	37.636276	QAM256	24
25	331000000	5.800003	37.636276	QAM256	25
26	339000000	5.500000	37.636276	QAM256	26
27	347000000	5.500000	37.636276	QAM256	27
28	355000000	5.500000	37.636276	QAM256	28
29	363000000	5.199997	37.636276	QAM256	29
30	371000000	5.099998	37.636276	QAM256	30
31	379000000	5.000000	37.636276	QAM256	31
33	395000000	3.900002	37.636276	QAM256	33
34	403000000	3.500000	37.355988	QAM256	34
35	411000000	3.400002	37.355988	QAM256	35
36	419000000	3.200001	37.636276	QAM256	36
37	427000000	3.500000	37.636276	QAM256	37
38	435000000	3.500000	37.355988	QAM256	38
39	443000000	3.500000	37.355988	QAM256	39
40	451000000	3.799999	37.636276	QAM256	40

3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

32	Locked	37.636276	0	0
10	Locked	38.605377	0	0
11	Locked	38.605377	0	0
12	Locked	37.636276	0	0
13	Locked	37.636276	0	0
14	Locked	37.636276	0	0
15	Locked	37.636276	0	0
16	Locked	37.355988	0	0
17	Locked	37.355988	0	0
18	Locked	37.636276	0	0
19	Locked	37.636276	0	0
20	Locked	37.636276	0	0
21	Locked	37.636276	0	0
22	Locked	37.636276	0	0
23	Locked	37.636276	0	0
24	Locked	37.636276	0	0
25	Locked	37.636276	0	0
26	Locked	37.636276	0	0
27	Locked	37.636276	0	0
28	Locked	37.636276	0	0
29	Locked	37.636276	0	0
30	Locked	37.636276	0	0
31	Locked	37.636276	0	0
33	Locked	37.636276	0	0
34	Locked	37.355988	0	0
35	Locked	37.355988	0	0
36	Locked	37.636276	0	0
37	Locked	37.636276	0	0
38	Locked	37.355988	0	0
39	Locked	37.355988	0	0
40	Locked	37.636276	0	0

3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)

159

96

4K

1880

QAM4096

759

3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)

159

Locked

38

-2.7

1534403004

86

[VikingBeserker]

Network log is blank and i'm on a wired connection

[danny9865]

trust me you aren't the only one, i actually can't game atm because of spikes. virgin have never been great at delivering a constant connection, i'd try get used to it i give up with this company

ping

[VikingBeserker]

What do you use to log it? I've been using thinkbroadband, but that graph looks a lot clearer 

[danny9865]

https://ping.canbeuseful.com/en#ping

its very simple, they just keep pinging exactly the same as think broadband, just the timescale for thinkbroadband is a lot larger