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Latency issues

Can someone please assist with my latency spikes issues. It is making gaming unplayable. I have tried calling customer services and can’t get through and as a key worker don’t have chance at the moment to sit on hold during the day. Please see below. Many thanks. 

Mrfuzzywig_0-1586812259789.png

 



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Re: Latency issues

https://www.thinkbroadband.com/broadband/monitoring/quality/share/267f1601ff4fd01d659fdb79451179492ada4967-13-04-2020

link for graph as it won’t allow me to post picture for some reason. 

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Re: Latency issues

Images appear in posts after they have been moderated; the image you posted was rejected because it revealed your public IP Address.

 

As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.

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Re: Latency issues

Ah thank you. This one should be better, I obviously didn’t generate it correctly. Can you or anyone assist?

Mrfuzzywig_0-1586844431557.png

 

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