Virgin Media Community

[azsimmo]

Hi,

I’m struggling with major lag which has now made gaming virtually impossible. Restarting the Hub doesn’t work at all. How can I get this issue rectified?

Any help would be greatly appreciated

Thanks

[MrFlid]

http://www.pingplotter.com/

download that and have a look see - who ever helps you out here is going to want evidence of your latency, and where it occurs from source to destination.

you might wanna also post your VM hub 'current stats"

[azsimmo]

I’ve got a think broadband monitor on at the moment.

https://www.thinkbroadband.com/broadband/monitoring/quality/share/2c09a7af1ef5e61cf89cb623b99c60d27c...

[hortonj88]

86.85-254-62.static.virginmediabusiness.co.uk

wolv-core-2a-xe-7117-0.network.virginmedia.net


are where my latency occurs.

Unacceptable to a game hosted in the Netherlands.

And no it's not my PC, this pc was recently kitted out with a brand new motherboard (which means brand new ethernet controller) and more components as well as a brand new cat 7 cable.

[legacy1]

You could post the full tracert

also do a ping -n 200 to VM gateway or 194.168.4.100

[azsimmo]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c0c25266d49f6047fd6fab41e6149e7a4d... 

Pinging 194.168.4.100 with 32 bytes of data:
Reply from 194.168.4.100: bytes=32 time=88ms TTL=61
Reply from 194.168.4.100: bytes=32 time=242ms TTL=61
Reply from 194.168.4.100: bytes=32 time=75ms TTL=61
Reply from 194.168.4.100: bytes=32 time=67ms TTL=61

Ping statistics for 194.168.4.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 67ms, Maximum = 242ms, Average = 118ms

[hortonj88]

Virgin doesn't care as long as our bills are paid each month.

Hundred's are complaining about latency and nothing's getting done.


Soon as Openreach allows orders again I'm getting an FTTC connection so I can game.

[legacy1]

looks like a port in the VM network hit high utilisation

[azsimmo]

What does that mean? VM haven't got the capacity?

[hortonj88]

That's exactly what he means.


Virgin's current capacity cannot cope so service is degraded.