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azsimmo
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Message 1 of 13
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Latency issues

Hi,

I’m struggling with major lag which has now made gaming virtually impossible. Restarting the Hub doesn’t work at all. How can I get this issue rectified?

Any help would be greatly appreciated

Thanks

 

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MrFlid
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Message 2 of 13
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Re: Latency issues

http://www.pingplotter.com/

download that and have a look see - who ever helps you out here is going to want evidence of your latency, and where it occurs from source to destination.

you might wanna also post your VM hub 'current stats"

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azsimmo
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Message 3 of 13
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Re: Latency issues

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hortonj88
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Re: Latency issues

86.85-254-62.static.virginmediabusiness.co.uk

wolv-core-2a-xe-7117-0.network.virginmedia.net


are where my latency occurs.

 

 

 

Unacceptable to a game hosted in the Netherlands.

 

 

And no it's not my PC, this pc was recently kitted out with a brand new motherboard (which means brand new ethernet controller) and more components as well as a brand new cat 7 cable.

Ex-VM customer who left due to extreme overutilization.

35/5 BT FTTC @ 1300m until March then 900/110 BT FTTP.
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legacy1
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Alessandro Volta
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Message 5 of 13
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Re: Latency issues

You could post the full tracert

also do a ping -n 200 to VM gateway or 194.168.4.100

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azsimmo
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Re: Latency issues

https://www.thinkbroadband.com/broadband/monitoring/quality/share/c0c25266d49f6047fd6fab41e6149e7a4d... 

Pinging 194.168.4.100 with 32 bytes of data:
Reply from 194.168.4.100: bytes=32 time=88ms TTL=61
Reply from 194.168.4.100: bytes=32 time=242ms TTL=61
Reply from 194.168.4.100: bytes=32 time=75ms TTL=61
Reply from 194.168.4.100: bytes=32 time=67ms TTL=61

Ping statistics for 194.168.4.100:
Packets: Sent = 4, Received = 4, Lost = 0 (0% loss),
Approximate round trip times in milli-seconds:
Minimum = 67ms, Maximum = 242ms, Average = 118ms

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hortonj88
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Message 7 of 13
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Re: Latency issues

Virgin doesn't care as long as our bills are paid each month.

Hundred's are complaining about latency and nothing's getting done.


Soon as Openreach allows orders again I'm getting an FTTC connection so I can game.
Ex-VM customer who left due to extreme overutilization.

35/5 BT FTTC @ 1300m until March then 900/110 BT FTTP.
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legacy1
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Message 8 of 13
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Re: Latency issues

looks like a port in the VM network hit high utilisation

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azsimmo
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Message 9 of 13
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Re: Latency issues

What does that mean? VM haven't got the capacity?

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hortonj88
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Re: Latency issues

That's exactly what he means.


Virgin's current capacity cannot cope so service is degraded.


Ex-VM customer who left due to extreme overutilization.

35/5 BT FTTC @ 1300m until March then 900/110 BT FTTP.
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