Im guessing as I had to reset my box a few times it lost the logs to say whether or not there was an upgrade. I did put the device into modem mode which helped, pinging google now spikes to 60ms but sits around which is 10-15ms. Unfortunately the latency issue is back but not sure if this is to due to an outage within Virgin as my download is 50Mb when it should be 100Mb and latency to anything is extremely high?
The connection is still showing as high latency with loss, I have put it into modem mode and it is still not helping. As you can see from the below I am still getting high latency and there are even request time outs happening.
Even when running the service status on virgin websites it just comes back with technical error. What the best way to get someone out to test the actual cable?
64 bytes from 18.104.22.168: icmp_seq=3 ttl=55 time=27.836 ms
64 bytes from 22.214.171.124: icmp_seq=4 ttl=55 time=54.826 ms
64 bytes from 126.96.36.199: icmp_seq=5 ttl=55 time=105.874 ms
64 bytes from 188.8.131.52: icmp_seq=6 ttl=55 time=349.315 ms
64 bytes from 184.108.40.206: icmp_seq=7 ttl=55 time=71.236 ms
If you go to http://192.168.0.1/ (or http://192.168.100.1/ if you are in modem mode) to get the VM hub GUI. Don't login (unless you have a Hub 3 and this is your first visit to the hub GUI, which does require you to login) but instead click on Router Status which is either a button in the top right of the screen or a text link at the bottom of the screen depending on which hub you have. Click on the Downstream, Upstream and Network Log sections and copy & paste the figures from those screens and post them here, don't worry about the formatting or you can post screenshots if that is easier. If using screenshots be careful to edit out or obscure any reference to your WAN IP or MAC address in the log to protect your privacy. If you copy and paste the log then the forum will automatically censor this sensitive information. Also note that images will take time to appear on the forum due to a combination of awaiting moderator approval and buggy code.
The community can have a look for you and see if anything in the figures looks wrong and advise accordingly. Or you can wait for the VM staff to pick up this thread (will take a few days) and run checks on your line.
Also worth setting up a BQM to measure and show latency:
The downstream power levels are too high, the recommended range is between -6 and +10 and all of yours are well above +10. This will probably need a technician visit to get the power levels corrected.
You can try calling VM to book a visit or wait here for one of the forum team to pick this up. Right now both options have a fairly long wait time as VM resources are stretched for obvious reasons, but in my experience waiting for a response here is usually the best option.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.