Virgin Media Community

[Chris_W1]

Hi stuartross3, thanks for the message and sorry to hear that you were having issues with the connection. I have checked the system and cannot see any issues at present. Please let us know if anything changes? ^Chris

[stuartross3]

Hi Chris, this doesnt change that i am having issues, you can see in my BQM that i am having sevre issues whilst gaming. I dont suppose there is anything you can do, then i want to know how i can get out of this contract without the massive fees, i upgraded my package about 3/4 weeks ago now and ive only had issues since, i know there is nothing wrong my end but i shouldnt be punished or falsely given a connection that is apparently perfect.

Im going to leave Virgin as there seems to be no fix and i cannot go on playing like this. Please can i get any information about how to leave without the fees as this is something that is virgins fault i shouldnt have to pay for this inconvience.

Thanks 

[rmarwood]

Hi,

Been having the same issue as yourself with high latency when FPS gaming, no idea why it is happening because when I test my connection everything seems to be running alright. I just think virgin is terrible right now. 

[legacy1]

Maybe your being DoS?

Maybe you have something on thats doing downloading or uploading?

Test with the hub in modem mode with a running ping -t 194.168.4.100

[stuartross3]

I have nothing downloading or uploading, i get the same issue with that average 9-11ms then when gaming it spikes to 75, 115, 150 every couple of seconds when i do something.

I also went out and bought a expensive router to try this and set the VM router to modem mode and still issues

[legacy1]

Your playing too good so looks like your being DoS.

Went did you setup your own router?

Try modem mode with just a PC connected no router.

[stuartross3]

How would i go about getting DoS fixed if it is that ??

Also Last sunday, i was having issues with the Hub 4 originally still the issues i am having now so nothing to do with router setup.

Have tried and still same issue

[stuartross3]

Also i have reinstalled my OS too so and run Anti virus regularly so nothing to do with the pc

[legacy1]

It might be a simple ICMP DoS so disable ping to your router.

or use a VPN when gaming.

[stuartross3]

Nope, tried a VPN and still issues, this is not resolved.

I just want to leave virgin without all of the cost penalties involved, there is an underlying issue since upgrading to 1GB connection , i cannot game without this horrible latency.