18-02-2022 09:12 - edited 18-02-2022 09:15
Hello,
I have been having latency issues the past week since Saturday 12th Febuary, only on FPS games (Valorant / CSGO) . I did tests on saturday night when it first started happening and it came back as there was bad ping in my area and they would fix the issue is 24 hours. Now when i do tests it doesnt show any issue on Virgins side but it made no difference to my latency.
Recently i updated to the new Volt 1GB package about 3 weeks ago now, have never had any issues with the 500GB speed and the Virgin hub 3. I have had an engineer round to replace the Hub 4 to see if that would fix it but had no luck.
Its impossible to play FPS games with this issue. Any ideas what i can do or virgin can do ?
on 26-02-2022 12:13
Hi stuartross3, thanks for the message and sorry to hear that you were having issues with the connection. I have checked the system and cannot see any issues at present. Please let us know if anything changes? ^Chris
on 26-02-2022 17:10
Hi Chris, this doesnt change that i am having issues, you can see in my BQM that i am having sevre issues whilst gaming. I dont suppose there is anything you can do, then i want to know how i can get out of this contract without the massive fees, i upgraded my package about 3/4 weeks ago now and ive only had issues since, i know there is nothing wrong my end but i shouldnt be punished or falsely given a connection that is apparently perfect.
Im going to leave Virgin as there seems to be no fix and i cannot go on playing like this. Please can i get any information about how to leave without the fees as this is something that is virgins fault i shouldnt have to pay for this inconvience.
Thanks
on 26-02-2022 20:18
Hi,
Been having the same issue as yourself with high latency when FPS gaming, no idea why it is happening because when I test my connection everything seems to be running alright. I just think virgin is terrible right now.
on 27-02-2022 22:05
on 28-02-2022 10:26
on 28-02-2022 11:14
on 28-02-2022 11:32
on 28-02-2022 11:36
on 28-02-2022 13:25
on 28-02-2022 14:13
Nope, tried a VPN and still issues, this is not resolved.
I just want to leave virgin without all of the cost penalties involved, there is an underlying issue since upgrading to 1GB connection , i cannot game without this horrible latency.