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Munir786
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Latency issues shown on BQM

This is my BQM. Clearly shows lag spikes occurring. I can see on the forum that this is down to too many people using VM in the area. But is there really no solution to this issue? I am on the 350mb speed. Any help would be much appreciated.

21/12/2021 BQM21/12/2021 BQM

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Adduxi
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Re: Latency issues shown on BQM

Yes, very busy BQM.  Can you post your power levels, and network log from the Hub.  We can comment further on those.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

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Munir786
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Re: Latency issues shown on BQM

3.0 Downstream channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

253307500001.837.6QAM25625
375227500003.839QAM25637
323867500002.238.6QAM25632
333947500002.739QAM25633
344027500002.938.6QAM25634
354107500003.139QAM25635
364187500003.738.6QAM25636
38530750000438.6QAM25638
8194750000-0.237.4QAM2568
9202750000-0.337.4QAM2569
10210750000-0.736.6QAM25610
11218750000-0.837.4QAM25611
12226750000-136.6QAM25612
13234750000-1.136.6QAM25613
14242750000-0.936.6QAM25614
15250750000-0.336.6QAM25615
162587500000.237.4QAM25616
172667500000.637.6QAM25617
182747500001.237.6QAM25618
192827500001.137.6QAM25619
202907500000.837.4QAM25620
212987500000.537.4QAM25621
223067500001.137.4QAM25622
233147500001.637.6QAM25623
243227500001.937.6QAM25624
263387500001.838.6QAM25626
273467500001.838.6QAM25627
283547500002.139QAM25628
293627500002.138.6QAM25629
30370750000238.6QAM25630
313787500001.938.6QAM25631



3.0 Downstream channels

Channel Lock Status RxMER (dB) Pre RS Errors Post RS Errors

25Locked37.63627650
37Locked38.983261580
32Locked38.605377180
33Locked38.98326180
34Locked38.605377140
35Locked38.983261170
36Locked38.605377230
38Locked38.605377590
8Locked37.35598800
9Locked37.35598800
10Locked36.60965310
11Locked37.35598800
12Locked36.60965310
13Locked36.60965310
14Locked36.60965320
15Locked36.60965330
16Locked37.35598800
17Locked37.63627630
18Locked37.63627640
19Locked37.63627660
20Locked37.35598850
21Locked37.35598820
22Locked37.35598850
23Locked37.63627630
24Locked37.63627640
26Locked38.605377110
27Locked38.605377100
28Locked38.983261100
29Locked38.605377120
30Locked38.60537760
31Locked38.60537780



3.1 Downstream channels

Channel Channel Width (MHz) FFT Type Number of Active Subcarriers Modulation (Active Profile) First Active Subcarrier (Hz)
159944K1840QAM4096424


3.1 Downstream channels

Channel ID Lock Status RxMER Data (dB) PLC Power (dBmV) Correcteds (Active Profile) Uncorrectables (Active Profile)
159Locked415.911175828100

 

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Munir786
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Re: Latency issues shown on BQM

Network Log

Time Priority Description

Thu 01/01/1970 00:01:253No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 20/12/2021 23:33:165MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Mon 20/12/2021 23:45:345DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 21/12/2021 17:23:165MIMO Event MIMO: Stored MIMO=-1 post cfg file MIMO=-1;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
Tue 21/12/2021 17:35:335DBC-REQ Mismatch Between Calculated Value for P1.6hi Compared to CCAP Provided Value;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.1;
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Zak_M
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Re: Latency issues shown on BQM

Good afternoon Munir786. 

 

Welcome to the forums and thank you for taking the time to post. 

 

I am sorry to hear that you have had some issues with your broadband. 

 

I have taken a look over your account & I can confirm that there is currently and SNR issues that isn't due to be resolved until the 28/12/21. 

 

Kind regards,

Zak_M

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