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Latency issues no other option but to leave

Hello

I have been experiencing latency issues and after looking through this forum it seems i am one of many, two of my friends with virgin media are also experiencing this issue whilst friends with other networks such as BT, SKY and hyperoptic are not.

I have seen a lot of complaints from customers with 0 accountability with the hope of a resolution from Virgin media it seems there is no other option but to leave when my contract ends in June. I understand this situation of COVID-19 could never be predicted but after yesterday having an engineer repair chewed wiring and replace my modem and still have the issues with terrible latency where else can i go from here? in the meantime, i have purchased a router to replace the superhub3. Can Virgin Media give us a realistic time frame for when this issue will be fixed as im sure i am just one of many who will also have no other option but to leave aswell?

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Re: Latency issues no other option but to leave

If its an issue thats happened since lockdown, the ETA is when lockdown ends.

If it was happening before lockdown, we would need more detail of your issue....

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Re: Latency issues no other option but to leave

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1203000000-0.740256 qam9
2187000000-0.740256 qam7
3195000000-0.540256 qam8
4211000000-0.940256 qam10
5219000000-140256 qam11
6227000000-140256 qam12
7235000000-140256 qam13
8243000000-140256 qam14
9251000000-1.240256 qam15
10259000000-140256 qam16
11267000000-0.940256 qam17
12275000000-0.940256 qam18
13283000000-1.438256 qam19
14291000000-1.440256 qam20
15299000000-1.240256 qam21
16307000000-1.540256 qam22
17315000000-1.440256 qam23
18323000000-1.440256 qam24
19379000000-0.940256 qam25
20387000000-0.940256 qam26
21395000000-0.740256 qam27
22403000000-0.940256 qam28
23411000000-140256 qam29
24419000000-1.240256 qam30



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.990
2Locked40.3240
3Locked40.960
4Locked40.3180
5Locked40.9130
6Locked40.370
7Locked40.3140
8Locked40.9100
9Locked40.9120
10Locked40.3220
11Locked40.3120
12Locked40.3120
13Locked38.960
14Locked40.3170
15Locked40.390
16Locked40.390
17Locked40.3400
18Locked40.3320
19Locked40.380
20Locked40.3200
21Locked40.9350
22Locked40.3320
23Locked40.3210
24Locked40.3460

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1602999964.825512064 qam1
2393999664.625512064 qam4
3461999914.675512064 qam3
4537000244.825512064 qam2


Upstream bonded channels

Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
 
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Re: Latency issues no other option but to leave

Looks okay- can you set up a BQM

HERE

 Run it for say 24 hrs, and post the result.

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Re: Latency issues no other option but to leave

Snip20200426_1.pngThese mean nothing apart from ensuring we will get off the VM sinking ship asap.