I am hoping someone can help. I am having major latency issues.
I have the router in modem mode.
200mb connection and playing fps games is impossible for the last 3 days.
BQM, Test for outgoing ports and SSL/L2TP VPN test
The ports are all open and green when I ran the test
Sorry yeah HUB 3.
Latest firmware. This only started happening 2 - 3 days ago since gaming for the last year with no issues.
Dude what area are you in?
My post is just before yours - same thing.
They're implying it's a wifi device on my line - but modem mode doesnt make a difference at all.
If you run yours over night - post tomorrow. Also had the line a year and NEVER had issue.
So i'm thinking covid 19 congestion?
I have nothing different on my network either and I have Deep packet inspection, no devices are using any bandwidth at all.
My speeds are also not great, my 200 line is a measly 60 down. Im thinking the same thing. Let's hope this can be resolved asap.
I used to be SW19 - no issue with BT there.
Moved to BR2 (South east). Been perfect a year.
My speeds etc have always been perfect, as has my latency, up until 2 days ago.
They suggested using modem mode on the router and only having one thing connected - no joy! (I even connected a laptop direct to hub just to ensure it wasnt my pc)
I have two mates around the corner, (5 min walk) both on virgin, who have no issue at all. So i started thinking it was in home as they suggested.
However, after all the tests: changing cables, modem mode etc etc i'd say it's one of the following:
-Specific to my very small area (or my mates would be suffering, they aren't)
-My installation or cabling to hub
-The hub itself (Could be the latest update)
Hopefully we get a fix, but it looks like single player games until they have the staff/ability to help...
I'm facing the same issue since Friday 20th March when playing CS GO or Call of Duty.
I'm getting spikes of around 300ms and sometimes even dropping packages (tried attach the screeshot but doesn't work). I tried restart my router by 5 min.
PS.: Speed Down/UP perfectly fine.
PS2.: Wired test with my gaming computer and all devices disconnected from Wi-Fi.
Hub firmware version: 9.1.1811.401
Hey Mate - see my post as well - load of tests etc there and have been troubleshooting all weekend.
We don't all have suddenly bogus devices on our wifi (see my post, virgin replied and suggested this) - only new thing i got was an S20 samsung, but i havent connected it for 2 days.
Someone had suggested it's the update on the hub. Or it's just the congestion. Again, see my posts for my BQM - it's mostly during peak times. It's totally flat off peak between 12am and 7am.
Here's the link if you want to set one up from your gaming pc. Really easy to do!
Any idea? Can you assist in getting someone to look into this? It's the primary reason for this line.