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BigMaxwell
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Latency higher than used to be and seems unreliable

Any chance anyone can give me any tips or if I need an engineer out to help with my latency/ping just it seems all over the place on my BQM graphs if anyone has any insight into my issue I would appreciate it cause I used to have my ping at 9/10 now it’s 40 which is weird

https://www.thinkbroadband.com/broadband/monitoring/quality/share/d286cd2829b255044b1181661e1c81fc321fdd45

 

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Andrew-G
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Re: Latency higher than used to be and seems unreliable

Looks like an intermittent noise fault.  Connect to the hub and pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, then do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  Then we can check for any obvious problems with power, noise or error counts.

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BigMaxwell
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Re: Latency higher than used to be

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1331000000238256 qam25
22030000003.738256 qam9
32110000003.538256 qam10
42190000003.238256 qam11
5227000000338256 qam12
62350000002.738256 qam13
72430000002.738256 qam14
82510000002.438256 qam15
92590000002.438256 qam16
102670000002.238256 qam17
11275000000238256 qam18
12283000000238256 qam19
132910000001.938256 qam20
14299000000238256 qam21
153070000002.238256 qam22
163150000002.238256 qam23
17323000000238256 qam24
18371000000138256 qam26
19379000000138256 qam27
203870000000.738256 qam28
213950000000.938256 qam29
224030000000.538256 qam30
234110000000.738256 qam31
244190000000.438256 qam32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9150
2Locked38.9120
3Locked38.6180
4Locked38.9260
5Locked38.9150
6Locked38.6120
7Locked38.9140
8Locked38.9110
9Locked38.9790
10Locked38.9110
11Locked38.690
12Locked38.6150
13Locked38.9430
14Locked38.6330
15Locked38.9380
16Locked38.6300
17Locked38.6470
18Locked38.6100
19Locked38.6170
20Locked38.6100
21Locked38.6350
22Locked38.6190
23Locked38.6100
24Locked38.6290

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

16030000045.3512064 qam1
24620000044.3512064 qam3
33940000043.8512064 qam4
45370000044.8512064 qam2

Upstream bonded channels

Channel Type T1 Timeouts T2 Timeouts T3 Timeouts

ATDMA001
ATDMA000
ATDMA000
ATDMA000

 

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BigMaxwell
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Re: Latency higher than used to be

work Log

Time Priority Description

29/06/2021 09:03:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/06/2021 09:03:32Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 21:18:9noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 21:17:47Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 21:17:0noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 20:58:22noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/06/2021 20:57:46Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 22:59:25criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/06/2021 07:50:31ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/06/2021 03:17:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/06/2021 12:21:5ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
20/06/2021 10:09:9noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/06/2021 10:29:20criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/06/2021 14:20:0ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/06/2021 19:07:37criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/06/2021 02:19:59ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 16:29:47criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/06/2021 14:19:58ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Andrew-G
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Re: Latency higher than used to be

I still think that's intermittent noise, but unfortunately I can't see anything in the hub stats that proves that.  Best to wait for the forum staff to pick this up and advise.

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BigMaxwell
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Re: Latency higher than used to be

Thank you hopefully someone can pick this up and even send out an engineer because I pay a lot of money for the services to game and be online etc it affects my gaming so much 

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Andrew-G
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Re: Latency higher than used to be

Memo to myself: Re-read the thread before adding another response.

 

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Paulina_Z
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Re: Latency higher than used to be

Hi @BigMaxwell,

 

Welcome to our Community Forum! Thank you for your first post, and I'm sorry to hear that this issue is impacting your connection.

 

I'm having some issues locating your account, so in this instance, I will send you a Private Message to confirm a few details before I can run further checks. 

 

This way we can see what the issue is. Please keep an eye out for a purple envelope at the top right corner of your forum page. I will be in touch soon.

 

Thanks! 🙂

Paulina_Z
Forum Team



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