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Latency and ping issues

I've been having huge issues with my connection, I've tried everything under the sun I can think of. 

- Using own router and VM 3 in modem mode

- Wired and wireless connection

- I've checked every connection and they are all fine

- I've rang VM and got through after 2 hours for them to say there isn't any issues on my line (clearly there is something wrong somewhere but they were no help)

It's infuriating I pay X amount a month and the only thing I really want to do is play games and the latency is so bad its unplayable.

580ed207e5bf459b7d787a6b922c4c977a3c13c3-11-04-2020.png 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/580ed207e5bf459b7d787a6b922c4c977a...

I've been monitoring it as you can see from the picture above,  clearly there is something wrong. 

Can anyone help me?

Thanks

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Re: Latency and ping issues

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