Menu
Reply
  • 6
  • 0
  • 0
cc123
Joining in
401 Views
Message 1 of 5
Flag for a moderator

Latency and Ping Spikes

Hi,

Since the weekend I've been having latency issues and massive ping spikes that will swing between 20ms and 200+ ms quite frequently, I've tried to call and they said they saw and issue and to monitor over the next 48 hours to see if it had been fixed. It wasn't fixed after this so I called up again but got cut off after 30+ minutes on hold so I thought I'd try a different avenue.

I'm on a wired connection and only started having these issues this weekend but they have been quite constant since then

Thanks in advance

0 Kudos
Reply
  • 6
  • 0
  • 0
cc123
Joining in
400 Views
Message 2 of 5
Flag for a moderator

Re: Latency and Ping Spikes

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
211000000
Locked
Ranged Upstream Channel (Hz)
39400040
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1211000000938256 qam10
21710000009.538256 qam5
31790000009.338256 qam6
41870000009.538256 qam7
51950000009.138256 qam8
6203000000938256 qam9
72190000008.638256 qam11
82270000008.838256 qam12
92350000008.638256 qam13
102430000008.338256 qam14
112510000008.440256 qam15
122590000008.138256 qam16
13267000000838256 qam17
14275000000838256 qam18
152830000008.338256 qam19
162910000008.538256 qam20
172990000008.838256 qam21
18307000000940256 qam22
193150000008.938256 qam23
203230000008.438256 qam24
214430000005.440256 qam25
22451000000538256 qam26
234590000004.638256 qam27
24467000000538256 qam28



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9550
2Locked38.6920
3Locked38.9430
4Locked38.9430
5Locked38.9420
6Locked38.9730
7Locked38.9470
8Locked38.6400
9Locked38.9520
10Locked38.9550
11Locked40.3360
12Locked38.9660
13Locked38.9720
14Locked38.9520
15Locked38.9500
16Locked38.9470
17Locked38.9400
18Locked40.3360
19Locked38.9430
20Locked38.9540
21Locked40.3510
22Locked38.9730
23Locked38.9950
24Locked38.6990

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1394000403.75512016 qam2
2462000493.8512016 qam1
3258000003.625512016 qam4
4325999323.675512016 qam3



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

0 Kudos
Reply
  • 6
  • 0
  • 0
cc123
Joining in
398 Views
Message 3 of 5
Flag for a moderator

Re: Latency and Ping Spikes

Network Log

Time Priority Description

24/07/2019 14:58:35Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2019 14:58:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2019 14:58:43Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/07/2019 15:00:34Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/07/2019 05:16:50noticeSW Download INIT - Via NMS
25/07/2019 05:18:18noticeSW download Successful - Via NMS
26/07/2019 03:01:28criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2019 03:01:28Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2019 12:31:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2019 12:31:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
26/07/2019 12:32:3criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/07/2019 04:35:40criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 10:13:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 10:13:59criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 10:13:59Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 10:14:1criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/07/2019 10:14:1Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/07/2019 20:16:51criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/07/2019 20:16:51Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/07/2019 00:36:30criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

image.png

0 Kudos
Reply
  • 2
  • 0
  • 0
Rossw93
Joining in
384 Views
Message 4 of 5
Flag for a moderator

Re: Latency and Ping Spikes

I'm having the exact same issues as you. Down to the same time period too, apart from mine started about a week ago. 

Managed to get through to the call centre and was told there was nothing wrong. Was instructed to reset my Super Hub 3, which I did numerous times before calling, and was told to see how it goes and ring back if all was not well. Funnily enough my connection was back to normal for about 24hrs and now has gone back to ridiculous latency and ping spikes which makes the internet borderline useless. 

Just thought i'd chime in to let you know you're not alone. 

0 Kudos
Reply
  • 948
  • 66
  • 83
Forum Team
Forum Team
311 Views
Message 5 of 5
Flag for a moderator

Re: Latency and Ping Spikes

Hey cc123,

 

Sorry to hear that you're having issues with your broadband.

 

Would you be able to give me a few details via a private message? I can then take a further look into your account, I will send over a private message in a moment, please respond with your details and I can look into this further.

 

Thanks

Steven_L
 

 

 

0 Kudos
Reply