For the past few days, I have had massive issues with latency and packet loss over xbox live. like everyone else that has posted this recently, Yes, I am receiving my full and downloaded upload speed (200MB and 10MB). This is not limited to a single game, any game I play online has the same problem. I have amended my DNS away from Virgin which did not make a difference. My Xbox has been port forwarded.
I am connected via ethernet cable straight to the router, again I have no issues downloading or streaming any content. Is this a known issue? Anyone receiving the same problems?
Finally, As I am not getting what I need from the connection, what are my grounds for cancelation?
EDIT: NAT Type is OPEN. PC also having the same problems
Looks like marginal over-utilisation on your local coax network, very probably driven by the effects of home working, home schooling, furlough and the rest. If that view is correct, little or nothing VM can do about it, but it should improve when the world starts to drift back to normal. But I concur with @Adduxi that it seems possible there's a noise problem. I'll flag that for staff to advise.
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Thanks for your post and welcome to the Community Forums, Macca5,
Sorry that you have having broadband issues. I've run some remote diagnostics and nothing has shown as a fault or issue. I will set up an appointment for home visit to see if fault is at home or local connection. You can view you appointment information here