Virgin Media Community

[Macca5]

Morning!

For the past few days, I have had massive issues with latency and packet loss over xbox live. like everyone else that has posted this recently, Yes, I am receiving my full and downloaded upload speed (200MB and 10MB). This is not limited to a single game, any game I play online has the same problem.
I have amended my DNS away from Virgin which did not make a difference. My Xbox has been port forwarded.

I am connected via ethernet cable straight to the router, again I have no issues downloading or streaming any content.
Is this a known issue? Anyone receiving the same problems?

Finally, As I am not getting what I need from the connection, what are my grounds for cancelation?

EDIT: NAT Type is OPEN. PC also having the same problems

[Macca5]

Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 299000000 2.4 37 256 qam 21
2 139000000 2.5 35 256 qam 1
3 147000000 2.7 36 256 qam 2
4 155000000 2.7 36 256 qam 3
5 163000000 2.7 37 256 qam 4
6 171000000 2.7 37 256 qam 5
7 179000000 2.5 37 256 qam 6
8 187000000 2.2 37 256 qam 7
9 195000000 2.2 37 256 qam 8
10 203000000 1.9 37 256 qam 9
11 211000000 1.2 37 256 qam 10
12 219000000 1 36 256 qam 11
13 227000000 1.5 36 256 qam 12
14 235000000 1.7 37 256 qam 13
15 243000000 1.5 37 256 qam 14
16 251000000 1.5 37 256 qam 15
17 259000000 1.2 37 256 qam 16
18 267000000 1 37 256 qam 17
19 275000000 1.7 37 256 qam 18
20 283000000 1.2 37 256 qam 19
21 291000000 1.9 38 256 qam 20
22 307000000 3 38 256 qam 22
23 315000000 3 38 256 qam 23
24 323000000 3.7 38 256 qam 24


Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 Locked 37.6 5813 18
2 Locked 35.7 189772 1067
3 Locked 36.3 12434 659
4 Locked 36.3 13356 381
5 Locked 37.3 12405 273
6 Locked 37.6 10980 557
7 Locked 37.6 9902 409
8 Locked 37.6 9765 173
9 Locked 37.6 9017 127
10 Locked 37.3 10298 351
11 Locked 37.3 13814 825
12 Locked 36.6 13377 803
13 Locked 36.6 16425 203
14 Locked 37.6 8931 101
15 Locked 37.3 6352 18
16 Locked 37.6 7865 42
17 Locked 37.3 10384 12
18 Locked 37.3 9207 28
19 Locked 37.6 9044 27
20 Locked 37.6 7969 50
21 Locked 38.6 5354 1
22 Locked 38.9 7341 62
23 Locked 38.6 5626 8
24 Locked 38.9 7547 323

[Macca5]

Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 39400017 44 5120 64 qam 4
2 32600024 44 5120 64 qam 5
3 46200039 45.5 5120 64 qam 3
4 53699993 44 5120 64 qam 2


Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 ATDMA 0 0 0 0
2 ATDMA 0 0 0 0
3 ATDMA 0 0 0 0
4 ATDMA 0 0 0 0

[Macca5]

03/02/2021 20:11:16 notice LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 10:27:34 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 10:09:31 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 05:27:30 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/02/2021 05:27:29 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 11:01:9 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 09:24:34 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 09:24:29 critical SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 09:28:20 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 07:36:6 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 23:06:59 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 17:27:29 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 17:27:29 Error DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 11:01:34 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 22:10:15 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 18:43:13 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 16:00:11 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 11:47:46 Warning! RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 12:51:4 critical No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 05:27:28 notice DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt060-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Adduxi]

Just going on your PostRS errors and SYNC errors, I suspect noise on the circuit. However a BQM will be needed to see if anything else is apparent.

[Macca5]

Turned this on at 12 today, so will give it 24 hours to gather some data. Will post once complete.

[Macca5]

https://www.thinkbroadband.com/broadband/monitoring/quality/share/f61f4c5b9afe0e0f325d6629ece9188680...

[Andruser]

Looks like marginal over-utilisation on your local coax network, very probably driven by the effects of home working, home schooling, furlough and the rest.  If that view is correct, little or nothing VM can do about it, but it should improve when the world starts to drift back to normal.  But I concur with @Adduxi  that it seems possible there's a noise problem.  I'll flag that for staff to advise.

[Corey_C]

Thanks for your post and welcome to the Community Forums, Macca5,

Sorry that you have having broadband issues. I've run some remote diagnostics and nothing has shown as a fault or issue. I will set up an appointment for home visit to see if fault is at home or local connection. You can view you appointment information here 

Cheers,

Corey C