For the past few months my 200mb connection has been unusable for gaming during parts of the day due to massive spikes in ping and bursts of packet loss. My console is wired directly into the router. Can someone take a look as trying the online "diagnostics" option just tells me it busy in my area.
Looks like "over-utilisation", and maybe a side order of noise. A search of the forum for over-utilisation will explain what that means, and it's not good news, I'm afraid.
If you post the hub's status data for downstream, upstream and network log (as text, not screenshots) we can see if there's evidence of noise or power fault. Those faults can be fixed, but over-utilisation isn't something with any quick fix - think many months at best.
The downstream error count indicates there's at most a week or so's run time, possibly quite a lot less, and in that time there's too many post-RS (uncorrectable) errors on channel 9. As that's a single specific frequency it usually means external radio signal ingress to the coax network through a poor joint or faulty cable. The upstream is worse, with far too many T3 and T4 timeouts.
I'll flag this for the forum staff to take a look and advise, they may need to book a technician to fix the connection. That should improve the BQM, but by how much only time will tell.
Given that the problem has been going on for so long, that suggests that rather than an "outage" it is fact over-utilisation, and if that's the case then the fix date has been plucked from somebody's backside and could be met but is singularly unlikely to be. If the latest data is missed, or even if you've now had enough of promises that mean nothing, would you want to switch ISP?
I ask because there's steps you can take to ensure that if you're in contract you will be released without early exit fees, and you might want to get your ducks in a row now. And you might want to consider whether you want compensation if you've been messed around for six months - again there's a process for getting that.