Virgin Media Community

[Angus-L12]

Hi All,

I am posting this as I am currently experiencing latency spikes and packet loss making games unplayable. I am far from a "hardcore" gamer, but the issues are making even casual gaming impossible. 

I have the m100 package and had no issues for 2 years until December 2020 and it hasn't improved since then. 

An engineer has been round and couldn't identify any issues and replaced the router (Hub 3), but the issues remain. 

I usually play on WiFi - but I have tried using an ethernet cable and even tried putting the Hub 3 into modem mode - the average latency obviously decreases, but the spikes and packet loss remained unchanged. I tried using my PC and my Xbox - but had the same problems on both. 

I created a BQM a few days ago and please see the link below: 

https://www.thinkbroadband.com/broadband/monitoring/quality/share/4dc455604d869fa3d8905d5fdccb7258aa173e2c

Downstream bonded channelsChannel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	659000000	0.9	37	256 qam	32
2	475000000	1	37	256 qam	9
3	483000000	0.7	37	256 qam	10
4	491000000	0.5	37	256 qam	11
5	499000000	0.7	37	256 qam	12
6	507000000	0.2	37	256 qam	13
7	515000000	0.5	37	256 qam	14
8	523000000	0.7	37	256 qam	15
9	531000000	0.5	37	256 qam	16
10	539000000	1	37	256 qam	17
11	547000000	0.9	37	256 qam	18
12	555000000	1	37	256 qam	19
13	563000000	1.4	37	256 qam	20
14	571000000	1	37	256 qam	21
15	579000000	1.2	37	256 qam	22
16	587000000	1	37	256 qam	23
17	595000000	0.7	37	256 qam	24
18	603000000	2	37	256 qam	25
19	611000000	1.7	37	256 qam	26
20	619000000	1.7	37	256 qam	27
21	627000000	1.7	37	256 qam	28
22	635000000	1.2	37	256 qam	29
23	643000000	1.4	37	256 qam	30
24	651000000	1.2	37	256 qam	31

Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	37.6	36	0
2	Locked	37.6	7274	0
3	Locked	37.3	7758	0
4	Locked	37.6	7408	0
5	Locked	37.6	7513	0
6	Locked	37.3	7059	0
7	Locked	37.6	6774	0
8	Locked	37.3	4715	0
9	Locked	37.6	4251	0
10	Locked	37.6	3376	0
11	Locked	37.3	2424	0
12	Locked	37.3	1877	0
13	Locked	37.6	1562	0
14	Locked	37.3	1577	0
15	Locked	37.6	741	0
16	Locked	37.3	630	0
17	Locked	37.6	490	5
18	Locked	37.6	261	0
19	Locked	37.6	187	0
20	Locked	37.6	169	0
21	Locked	37.3	85	0
22	Locked	37.3	45	0
23	Locked	37.6	68	0
24	Locked	37.3	43	0

[Angus-L12]

Upstream bonded channels

Channel	Frequency (Hz)	Power (dBmV)	Symbol Rate (ksps)	Modulation	Channel ID
1	60300000	45.8	5120	64 qam	1
2	39400000	44.3	5120	64 qam	4
3	46200000	44.3	5120	64 qam	3
4	53700000	44.3	5120	64 qam	2

Upstream bonded channels

Channel	Channel Type	T1 Timeouts	T2 Timeouts	T3 Timeouts	T4 Timeouts
1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	3	0
4	ATDMA	0	0	1	0

Network Log

Time	Priority	Description
05/02/2021 12:29:12	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 01:34:51	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/02/2021 01:34:51	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/02/2021 08:46:15	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 14:04:14	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 12:28:22	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/02/2021 12:28:22	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 19:24:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/01/2021 18:14:51	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 18:16:59	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 00:28:21	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/01/2021 00:28:21	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/01/2021 17:35:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 12:28:21	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 12:28:21	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 11:30:32	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt057-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 11:30:32	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 11:08:53	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 11:02:29	notice	SW download Successful - Via Config file
25/01/2021 10:59:37	notice	SW Download INIT - Via Config file

Any help or feedback would be greatly appreciated.

Thanks & Best Regards,
Angus

[Andruser]

Hub stats are all good, network log is normal.  Your connection looks to be suffering from over-utilisation.

https://community.virginmedia.com/t5/Networking-and-WiFi/Gaming-Lag/m-p/4600801#M376849

[Angus-L12]

Thank you for the feedback. Unfortunately that was what I had feared.

Guess I'll have to find a new supplier 😕