So, this isn't my first time posting here, if you check my previous posts you'll see I made a post listing basically these same issues about a month ago.
I'm kind of at a loss on what to do with these problems now. Daily I suffer from intermittent connection so bad that I struggle to watch videos without them pausing to buffer whilst the internet drops and reconnects. Gaming is impossible. I rubber band, I can't stay connected to the internet for more than 10 or 15 minutes at a time, it really is ridiculous.
I've been using a BQM since I realised they existed, and clearly whenever there is a ping and packet loss spike, the internet drops. With regards to the previous post, it was noted that I had low downstream levels, and so I got a brand new SH3 and an engineer came out to fit a new attenuator.
As far as I know, all of my parameters are fine. At this stage I can only guess at what is causing it, but whatever it is, Virgin Media do not seem to know and do not seem to want to do anything about it. I'm posting my numbers and BQM here as one last attempt to figure out what the issue might be and to fix it, as I really don't want to go through the hassle of changing providers losing the speeds, but at this stage I'm better off using my phone 4G than the inconsistent and very expensive broadband I'm currently paying for.
Here are the screenshots of every day of the BQM since I got the new attenuator fitted and changed to the new SH3 (literally as I was making the imgur link my internet dropped and It failed to upload):
This is representative of the past 2 or 3 months of my internet, and clearly over the past couple of days it has been getting worse. I know there are no works going on in my area. The last engineer also told me I am less than 50m away from the box outside. I will post my levels below this, but at this stage I have to conclude that it is nothing to do with anything in my property.
I'm currently on my 3rd HUB, the current one is brand new and was only installed 2 weeks ago give or take.
The engineer said that my power levels were too high because I had taken the -15db attenuator out because they were too low with it on. He fit a new -12db attenuator that he said sorted out all my downstream power levels. He was confident that the numbers looked good when he left, commenting that my levels were very high as I was very close to the box, which is why I needed the attenuator.
Looking at the numbers I can't see anything that jumps out. I'm starting to wonder if it's just a Virgin Media issue as the forums have a lot of posts like this, where gaming and streaming is impossible because of the high ping and packet loss?
Will they confirm it's oversubscription if I ask them directly? I'm happy to have another engineer out to replace cables etc, but at this point it's just not fit for purpose, I mean the BQM speaks for itself. I'm currently trying to play Warzone with some friends and this is the state of my connection:
Every single latency/packet loss spike disconnects me, sometimes it takes 20 seconds to come back, sometimes up to 2 minutes, but every time I get kicked from the game or the video has to buffer or whatever. I can't even find anyone who shares the same graphs with me.