Virgin Media Community

[G1nge_UK]

Been having issues that have gotten worse recently. Last straw was a complete loss of connection for almost 30 mins earlier. Couldnt even connect to the router to check anything. Bit concerned about the total connection drops.

[url=https://www.thinkbroadband.com/broadband/monitoring/quality/share/9f12c8a4bfebd0b2c3441360d153935406d0f75c]My Broadband Ping[/url]

Did a router factory reset again, going to monitor it over the next few days. This is sort of a pre-emptive strike in case there is something more wrong than a reset required.  

Words of wisdom greatly received. Thanks.

Downstream Bonded Channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	-1.2	38	256 qam	25
2	203000000	0	38	256 qam	9
3	211000000	0	38	256 qam	10
4	219000000	0	38	256 qam	11
5	227000000	0	38	256 qam	12
6	235000000	0	38	256 qam	13
7	243000000	-0.2	38	256 qam	14
8	251000000	-0.4	38	256 qam	15
9	259000000	-0.5	38	256 qam	16
10	267000000	-0.7	38	256 qam	17
11	275000000	-1	40	256 qam	18
12	283000000	-1.2	38	256 qam	19
13	291000000	-1.4	38	256 qam	20
14	299000000	-1.2	38	256 qam	21
15	307000000	-1	38	256 qam	22
16	315000000	-1.2	38	256 qam	23
17	323000000	-1.2	38	256 qam	24
18	339000000	-1.2	38	256 qam	26
19	347000000	-1.2	38	256 qam	27
20	355000000	-1.5	38	256 qam	28
21	363000000	-1.4	38	256 qam	29
22	371000000	-1.5	38	256 qam	30
23	379000000	-1.5	38	256 qam	31
24	387000000	-1.4	38	256 qam	32

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	6	0
2	Locked	38.9	5	0
3	Locked	38.6	5	0
4	Locked	38.9	6	0
5	Locked	38.9	4	0
6	Locked	38.6	5	0
7	Locked	38.9	5	0
8	Locked	38.6	5	0
9	Locked	38.6	4	0
10	Locked	38.9	4	0
11	Locked	40.3	6	0
12	Locked	38.9	3	0
13	Locked	38.6	12	0
14	Locked	38.9	5	0
15	Locked	38.9	5	0
16	Locked	38.9	5	0
17	Locked	38.6	5	0
18	Locked	38.9	0	0
19	Locked	38.6	5	0
20	Locked	38.9	6	0
21	Locked	38.9	5	0
22	Locked	38.9	5	0
23	Locked	38.9	5	0
24	Locked	38.9	0	0

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	53700021	36.2	5120	64 qam	10
2	39399998	36.3	5120	64 qam	12
3	46199976	36.3	5120	64 qam	11
4	60300029	36.3	5120	64 qam	9

Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

Network Log

Time Priority Description

07/06/2022 17:06:22	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2022 21:52:31	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2022 12:45:19	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/06/2022 12:45:19	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2022 02:29:52	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2022 00:45:19	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/06/2022 00:45:19	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/05/2022 01:10:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2022 13:12:0	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
30/05/2022 13:06:29	notice	Unit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2022 19:40:54	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2022 19:40:38	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2022 16:13:19	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt053+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
29/05/2022 16:13:19	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/05/2022 14:00:16	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 09:02:35	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 09:02:34	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 09:02:34	critical	SYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 09:02:34	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/05/2022 00:31:57	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

[Adduxi]

Power levels are okay and nothing in the network log. The BQM link is not working?

[G1nge_UK]

My appologies, that was supposed to be the link for use in Forums, maybe this will work? Thanks.

Working Link 

[G1nge_UK]

Ok new issue, now I cant get anything to connect wirelessly. Wont issue IP's just sits there and stalls.  So much for a factory restart.

Pinging from the hub gets this

PING google.com (142.250.179.238): 64 data bytes
72 bytes from 142.250.179.238: seq=0 ttl=117 time=80.000 ms
72 bytes from 142.250.179.238: seq=1 ttl=117 time=20.000 ms
72 bytes from 142.250.179.238: seq=2 ttl=117 time=10360.000 ms
72 bytes from 142.250.179.238: seq=3 ttl=117 time=18020.000 ms
--- google.com ping statistics ---
10 packets transmitted, 4 packets received, 60% packet loss
round-trip min/avg/max = 20.000/7120.000/18020.000 ms

[Adduxi]

How is a wired connection working?  It could just be a wifi issue within your property?  Have you tried splitting the wifi SSID as below and manually choosing the best band and channel ?

• Access your Hub by navigating to 192.168.0.1
• Login with the default login info (on base of Hub) unless you've already updated it.
• Go to Advanced Settings > Wireless > Security
• Under Wireless Frequency 2.4GHz change the Wifi Network Name (SSID), suggest append _2 to the end.
• Repeat for the Wireless Frequency 5GHz, suggest append _5 to the end and click on Apply changes
• Try to avoid spaces and periods in the SSID names as they can cause issues with certain devices.
• Disable the Smart Optimisation on the wifi bands.

[G1nge_UK]

Hi

I'm the only wired connection in the house and it's working fine so far, apart from the issues stated in the first post. I had already split the wifi, altered the names and disabled smart optimisation after the last factory reset as I noticed I hadn't already.

[G1nge_UK]

Just when you think it might have sorted itself out.

[G1nge_UK]

Re-added because it had my IP visible. Could have just bumped the fault up the chain rather than remove the image. Oh well, sooner or later, I guess.  I'm sure this counts as breach of contract as this isnt the 'stable connection' I'm paying for.

[legacy1]

using the hub in router mode?

At 4pm could look like a DoS coming from you or to you.

[G1nge_UK]

Yeah hub is in router mode, 4pm was triggered by me running a line speed test. Took almost an hour to get the router/connection behaving after that.