HI reject, it looks like the Mods have denied the image as it contained the IP address, would you be able to send it again with out the sensitive information? Are you still having issues with this? Can you do a BQM test here ^CW
Thanks for replying. I have switched back to my SuperHub2 to try resolve the latency issue as I've read countless posts about issues with SuperHub3 (despite firmware updates that 'fix' the issue, but actually hide it). I might even go back to the SuperHub 1 unless something obvious can be identified and fixed.
Are you unable to see the image in post 3? I'm able to see it on every device I own whilst being signed out of the forum.
In any case, I will now paste it so its in plain text format. This is the status as of 09/07/2020 16:00.
Appreciate any help, I don't know how to read these tables..
Very sorry about any delay - I can see your post that you sent to my colleague. He is currently out of the office; I can only apologise that we missed you reply on Thursday.
I've located your account and taken a look at things from here; looks to be around 5 days since your last reboot. The Superhub2 is showing as active and working which is good. There are currently no known area issues listed either.
No errors or timeouts are showing and all your signal levels are within the parameters we would expect from your package and equipment.
The BQM you have posted (the one we can see!) looks to be fine - this is what we would expect to see when a customer is actively using their connection.
Are you having any particular issues with your broadband connection at home? Currently we can see that you have all devices connected via Ethernet; none seem to be on WiFi.
Please feel free to pop back if you need any further assistance.