Thanks for coming back to us. I'm really sorry for the broadband issues. I can see there is a congestion issue affecting the service. F008104959 is your reference. The estimated fix date is the 15th July 2020.
I have a BT connection for me to game on and the netflix users/downloaders in the house use VM.
EUW LoL: Virgin anywhere between 50 and 200 at all times of the day
EUW LoL: BT - 27-30ms at all times of the day on an almost 1 mile line.
WoW EU - Virgin gives me anything between 40 and 80 at all times.
WoW EU: BT gives me 21 - 24 ms at all times of the day.
Virgin Media is not an ISP designed for Gamers, they can boast having some of the fastest widely available broadband in the country but they don't really accomodate one of the largest reasons people go online... to game.
Glad that you guys can pay two internets, that's not my case.
This is pointless for me to be honest, I leave only with my wife. 105Mb with a decent latency is more than enough for us.
I used to game with Virgin since October 2019 and that never was an issue. Playing CS-GO and CoD warzone was always fine until the lockdown. This is not about the network model but how prepared they are for peak usage and how keen they are to expand capacity in a case like this.
Following other guys here on the community made it clear for me that they will push the "fixing" date until the lockdown has gone.
Yes, that's true. Obviously they know about oversubscription.
The maximum speed that I found in my are from other ISPs was 72 down / 20 upload (the one I've got now). Weirdly virgin offers up to 500Mb in my area, which explains the business model, they offer as much speed as they can regardless of quality/stability.