Well, just as many of us in the community, I'm getting horrible latency since last Friday (20/03). Day-to-day use apparently fine but when gaming both CS:GO or Call of Duty MW are horrible, ping spikes every 30 seconds.
Please, see below the last two days of BQM (I'm monitoring since 22/03).
25/03
*Continuos red after 12pm was when I tried to test in modem mode, it didn't work at all.
26/03
As you can see it's becoming worse.
I've tried:
- Restart VM Hub by more than 5 minutes;
- Run in modem mode;
- Disconnect everything leaving only my computer with a wired connection;
- Change the network cable;
- Test with a laptop with a wired connection.
Hub firmware version: 9.1.1811.401
PS.: I was looking around the building and I saw a few junction boxes with cables and wires exposed. Not sure if belongs to VM.
Cable Modem StatusItem Status Comments
Acquired Downstream Channel (Hz) | 458750000 | Locked |
Ranged Upstream Channel (Hz) | 45799996 | Locked |
Provisioning State | Online |
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 458750000 | -2.2 | 38 | 256 qam | 32 |
2 | 218750000 | 0.7 | 38 | 256 qam | 11 |
3 | 226750000 | 0.5 | 38 | 256 qam | 12 |
4 | 234750000 | 0.2 | 38 | 256 qam | 13 |
5 | 242750000 | 0 | 40 | 256 qam | 14 |
6 | 250750000 | 0 | 38 | 256 qam | 15 |
7 | 258750000 | -0.2 | 40 | 256 qam | 16 |
8 | 266750000 | -0.5 | 38 | 256 qam | 17 |
9 | 274750000 | -0.5 | 38 | 256 qam | 18 |
10 | 282750000 | 1 | 40 | 256 qam | 19 |
11 | 290750000 | 1.2 | 40 | 256 qam | 20 |
12 | 298750000 | 1 | 38 | 256 qam | 21 |
13 | 306750000 | 0.9 | 40 | 256 qam | 22 |
14 | 314750000 | 0.9 | 40 | 256 qam | 23 |
15 | 322750000 | 0.7 | 40 | 256 qam | 24 |
16 | 402750000 | -2 | 40 | 256 qam | 25 |
17 | 410750000 | -2 | 40 | 256 qam | 26 |
18 | 418750000 | -1.7 | 38 | 256 qam | 27 |
19 | 426750000 | -1.5 | 40 | 256 qam | 28 |
20 | 434750000 | -1.9 | 38 | 256 qam | 29 |
21 | 442750000 | -2 | 40 | 256 qam | 30 |
22 | 450750000 | -2 | 40 | 256 qam | 31 |
23 | 466750000 | -2.5 | 40 | 256 qam | 33 |
24 | 474750000 | -2.5 | 40 | 256 qam | 34 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 38.9 | 18 | 0 |
2 | Locked | 38.6 | 3268 | 0 |
3 | Locked | 38.6 | 2190 | 0 |
4 | Locked | 38.9 | 1467 | 0 |
5 | Locked | 40.3 | 949 | 0 |
6 | Locked | 38.9 | 656 | 0 |
7 | Locked | 40.3 | 459 | 0 |
8 | Locked | 38.9 | 298 | 0 |
9 | Locked | 38.9 | 154 | 0 |
10 | Locked | 40.3 | 51 | 0 |
11 | Locked | 40.9 | 27 | 0 |
12 | Locked | 38.9 | 16 | 0 |
13 | Locked | 40.3 | 40 | 0 |
14 | Locked | 40.3 | 16 | 0 |
15 | Locked | 40.3 | 10 | 0 |
16 | Locked | 40.3 | 19 | 0 |
17 | Locked | 40.3 | 36 | 0 |
18 | Locked | 38.9 | 24 | 0 |
19 | Locked | 40.3 | 16 | 0 |
20 | Locked | 38.9 | 45 | 0 |
21 | Locked | 40.3 | 24 | 0 |
22 | Locked | 40.3 | 16 | 0 |
23 | Locked | 40.3 | 45 | 0 |
24 | Locked | 40.3 | 28 | 0 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 45799996 | 4.625 | 5120 | 64 qam | 1 |
2 | 53699979 | 4.625 | 5120 | 64 qam | 4 |
3 | 27400002 | 4.475 | 5120 | 64 qam | 3 |
4 | 35800000 | 4.475 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |