Large amounts of packet loss and latency detected through BQM and other tools

[kcaj41]

Link to BMQ: https://www.thinkbroadband.com/broadband/monitoring/quality/share/590a943f51b38170c396a0001d85e9198c...

Started on the 02/09/2023 and has continued on. I live in Farnborough. However, a friend who lives nearby and also is with virgin media appears to be unaffected.

If any additional information is need I'll happily provide it.

[kcaj41]

Just checked today and it’s still and ongoing issue, in fact it’s got worse.

[John_GS]

Hi @kcaj41 

Thanks for posting and welcome to the community.

Sorry to hear of any broadband issues. 

I have checked the system today and no issues are showing. No outages, levels are in spec etc.

I do therefore hope everything has been sorted but do let us know if you need further assistance.