Yeah, I have been having latency issues for a while now too. And since this whole virus thing, its just gone through the roof!
It's also affecting my download and upload speeds. I am getting a fraction of what I pay for. about time i call up and get a refund. Not paying almost 100£ a month for 500.. 20mps and 1 upload, not a chance. Further, as I work from home anyways, conference calls etc have become near impossible.
Very disappointed with virgin right now. My friends that pay plenty less than me, and receive less data are having no trouble, yet I am and its a daily occurrence, almost 24 hours a day really.
Honestly Virgin, sort it out or I am leaving. Had enough of it shocking support and broadband.