Myself and my 9 yr old son have fairly recently got into online gaming, namely Fifa 20 and Fortnite.
We're constantly getting lags and disconnects mid game. Judging by this forum we're not the only Virgin Media customers with this problem.
I've reset the router, checked connection and speed and it seems fine, so it must be something else.
I pay for a service which I'm not getting. Before anybody asks, I'm not a techy person, so I'm not going to be running diagnostic logs etc. I pay for internet suitable to game with and I'm not getting it.
I play via Wifi and these lags and disconnects happen any time of day.
As an experiment we connected the Xbox to my 4G phone for Fifa Weekend League and guess what, zero disconnects and minimal lags ! Virgin internet is that inept that using my phones 4g provides me with better service than your internet !
I have contacted Virgin help and they have redirected me to these forums. If this isnt resolved, then I have every right to cancel virgin media, which I will be doing within 7 days.