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Tonymc41
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Lagging internet

I’m am really fed up with the internet connection with virginmedia, this has been going on for months 

I’m paying £91 a month and having been getting the full service I’m at my wits end 

please help ty

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jpeg1
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Re: Lagging internet

Tell us more about the problem.  What devices are you using and how are they connected to the Hub? Are you getting slow speeds or dropouts or both? 

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Tonymc41
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Re: Lagging internet

Hi ty for messaging there on Xbox and PlayStation in iPhone iPad and hueui fone, there getting both and my son on the play station Downloading a game it took 12 hours, not getting are right speeds and the speed test doesn’t recognise are router
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jpeg1
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Re: Lagging internet

This might be a problem with the broadband signal, or the WiFi. 

To check this can you connect the xbox to the Hub with an ethernet cable ?

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Paulina_Z
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Re: Lagging internet

Hi @Tonymc41,

 

Welcome back to our Community Forums. Thank you for your post and I'm sorry to hear that you're having some ongoing speed issues with your connections!

 

Please let us know if this issue is showing up on wireless connections only, or on both wireless and wired connections?

As @jpeg1 suggested, how is your connection on your XBox when connected to the Hub via an Ethernet cable?

 

You can look into this issue by looking at what lights are showing on your Hub. To look into this further and to what the lights mean, please take a look at our WiFi Diagnostic page

 

I was able to locate your account on our system and I cannot see any area issues that could be causing this problem. After looking into this further and checking your power levels, I can see that they are all looking great and are within spec. 

 

I would advise you follow the advise I provided above, and monitor your connection for 24 hours. Then let us know if this issue is active on one or both types of connections and then we'll be able to look into this further for you. 

 

Thanks! 🙂

Paulina_Z
Forum Team



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