Virgin Media Community

[leb2021]

I'm currently on the 350 wifi. Been with virgin for just over a month now and already experience bad problems when playing online games. Large lag spikes and a massive increase in ping. I live on my own so its generally only my laptop that will be using the WiFi whilst gaming so not due to other users. Used the app to test the WiFi in my bedroom and it says its great. How can I stop this?

[SonarUK]

if you havent already disable channel optimisation (smart wifi) and give each wifi band its own name.

[Andrew-G]

Worth checking that the broadband is performing properly - latency (lag, ping) issues are more commonly caused by that than wifi.

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  Then we can check for any obvious problems with power, noise or error counts, ideally after the hub has been running for a good few hours or a day or so without a restart.

[hortonj88]

Gaming via WiFi will always have higher latency than playing via a hard wired connection.

[DavidJWalker]

my recommand is not to use wifi for online gaming all my stuff is hard wired to network switches then to the router its depends on the home server you picked to game on usa will be high on lag pair to EU side no one says this but its true try and game online with EU servers not usa servers usa servers is like 150ms ping thats high to 30ms ping to EU servers

[Megan_L]

Hi Leb2021,

Thanks for using the forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

We would always recommend connecting a gaming console/laptop/PC with an Ethernet cable so that you get the best possible connection for your games. 

I have a link here which will give you loads more information on why WIFI isn't the best option for a fast gaming connection - Wireless or Wired?

WIFI can be very variable due to the nature of the WIFI waves & disruptions within the home.

Are you able to connect your laptop up with an Ethernet cable? If you do not have one, you can purchase one from reputable sources like Amazon, supermarkets, IT stores. 

Please let me know.

Thanks,

Megan_L

[leb2021]

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	331000000	6.9	38	256 qam	25
2	267000000	4.8	38	256 qam	17
3	275000000	5	38	256 qam	18
4	283000000	5	38	256 qam	19
5	291000000	5	38	256 qam	20
6	299000000	5.5	38	256 qam	21
7	307000000	6	38	256 qam	22
8	315000000	6.8	40	256 qam	23
9	323000000	6.5	38	256 qam	24
10	371000000	5.4	38	256 qam	26
11	379000000	6.3	40	256 qam	27
12	387000000	6.8	38	256 qam	28
13	395000000	6.5	38	256 qam	29
14	403000000	6	38	256 qam	30
15	411000000	5.5	38	256 qam	31
16	419000000	5.8	38	256 qam	32
17	427000000	6.1	38	256 qam	33
18	435000000	5.9	38	256 qam	34
19	443000000	5.4	38	256 qam	35
20	451000000	5.8	38	256 qam	36
21	459000000	5.9	38	256 qam	37
22	467000000	5.5	38	256 qam	38
23	475000000	5.5	38	256 qam	39
24	483000000	5.1	38	256 qam	40

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	76	0
2	Locked	38.6	99	0
3	Locked	38.6	95	0
4	Locked	38.9	128	0
5	Locked	38.9	82	0
6	Locked	38.6	135	0
7	Locked	38.9	128	0
8	Locked	40.3	88	0
9	Locked	38.9	130	0
10	Locked	38.6	144	0
11	Locked	40.3	112	668
12	Locked	38.9	108	0
13	Locked	38.9	147	0
14	Locked	38.9	126	0
15	Locked	38.6	151	0
16	Locked	38.6	204	0
17	Locked	38.6	168	0
18	Locked	38.9	155	0
19	Locked	38.9	210	0
20	Locked	38.6	176	0
21	Locked	38.9	165	0
22	Locked	38.9	180	0
23	Locked	38.9	178	0
24	Locked	38.6	228	0

[leb2021]

Refresh data

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	46200000	40	5120	64 qam	1
2	25800000	42	5120	64 qam	4
3	32600000	41.5	5120	64 qam	3
4	39400043	40	5120	64 qam	2

Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	2	0
2	ATDMA	0	0	2	0
3	ATDMA	0	0	6	0
4	ATDMA	0	0	4	0

[leb2021]

Time Priority Description

28/08/2021 21:04:13	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2021 13:21:56	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2021 11:53:34	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2021 11:53:34	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/08/2021 01:26:14	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/08/2021 23:53:34	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/08/2021 23:53:34	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 13:48:39	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 13:48:15	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2021 18:12:6	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2021 18:12:6	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 13:33:10	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 16:35:12	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 16:35:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 02:01:44	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 01:05:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 18:46:41	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 18:44:39	Warning!	LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 10:51:30	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 04:35:12	notice	DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[RedGooner]

What is this thing called "LAG".

I am on the 1Gig VM service, SH4 is in modem mode, with an ASUS router, and my PC / PS5 and PS4pro are all Wired.

Never have an issue, when online gaming.