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leb2021
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Lag whilst gaming

I'm currently on the 350 wifi. Been with virgin for just over a month now and already experience bad problems when playing online games. Large lag spikes and a massive increase in ping. I live on my own so its generally only my laptop that will be using the WiFi whilst gaming so not due to other users. Used the app to test the WiFi in my bedroom and it says its great. How can I stop this?

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SonarUK
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Re: Lag whilst gaming

if you havent already disable channel optimisation (smart wifi) and give each wifi band its own name.

https://twitter.com/SeriousFamily

M500 | Hub 3 Modem Mode | Asus RT-AX86U | Asus RT-AC86U
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Andrew-G
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Message 3 of 14
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Re: Lag whilst gaming

Worth checking that the broadband is performing properly - latency (lag, ping) issues are more commonly caused by that than wifi.

Connect to the hub by clicking on this link http://192.168.0.1/  That should pull up the log in page for the hub.  But don't log in, just click on the link "Check router status"  That'll bring up a window with five tabs.  Open the Downstream tab.  Select all the text (Ctrl-A if using a keyboard), copy it (Ctrl-C), then paste it (Ctrl-V) into a reply here as TEXT not screenshots.  Post that, do the same for the Upstream and Network log.  You'll get an error message when you post the Network log, just click on "post" a second time.  Then we can check for any obvious problems with power, noise or error counts, ideally after the hub has been running for a good few hours or a day or so without a restart.

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hortonj88
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Re: Lag whilst gaming

Gaming via WiFi will always have higher latency than playing via a hard wired connection.



********************************************************
Previously M200 (Left due to utilisation)


Now: BT FTTP 900/110 connected an ASUS RT-AC86U router.


https://www.speedtest.net/result/12098955842.png
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DavidJWalker
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Message 5 of 14
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Re: Lag whilst gaming

my recommand is not to use wifi for online gaming all my stuff is hard wired to network switches then to the router its depends on the home server you picked to game on usa will be high on lag pair to EU side no one says this but its true try and game online with EU servers not usa servers usa servers is like 150ms ping thats high to 30ms ping to EU servers

My Broadband Ping - Virgin Media 350MB


Using Ultimate Volt bundle

Just another VM user trying to help out so my answers may be wrong. If you do like my answer please mark it as helpful; it may help others
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Megan_L
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Message 6 of 14
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Re: Lag whilst gaming

Hi Leb2021,

Thanks for using the forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.

We would always recommend connecting a gaming console/laptop/PC with an Ethernet cable so that you get the best possible connection for your games. 

I have a link here which will give you loads more information on why WIFI isn't the best option for a fast gaming connection - Wireless or Wired?

WIFI can be very variable due to the nature of the WIFI waves & disruptions within the home.

Are you able to connect your laptop up with an Ethernet cable? If you do not have one, you can purchase one from reputable sources like Amazon, supermarkets, IT stores. 

Please let me know.

Thanks,

Megan_L

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leb2021
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Re: Lag whilst gaming

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13310000006.938256 qam25
22670000004.838256 qam17
3275000000538256 qam18
4283000000538256 qam19
5291000000538256 qam20
62990000005.538256 qam21
7307000000638256 qam22
83150000006.840256 qam23
93230000006.538256 qam24
103710000005.438256 qam26
113790000006.340256 qam27
123870000006.838256 qam28
133950000006.538256 qam29
14403000000638256 qam30
154110000005.538256 qam31
164190000005.838256 qam32
174270000006.138256 qam33
184350000005.938256 qam34
194430000005.438256 qam35
204510000005.838256 qam36
214590000005.938256 qam37
224670000005.538256 qam38
234750000005.538256 qam39
244830000005.138256 qam40



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9760
2Locked38.6990
3Locked38.6950
4Locked38.91280
5Locked38.9820
6Locked38.61350
7Locked38.91280
8Locked40.3880
9Locked38.91300
10Locked38.61440
11Locked40.3112668
12Locked38.91080
13Locked38.91470
14Locked38.91260
15Locked38.61510
16Locked38.62040
17Locked38.61680
18Locked38.91550
19Locked38.92100
20Locked38.61760
21Locked38.91650
22Locked38.91800
23Locked38.91780
24Locked38.62280
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leb2021
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Message 8 of 14
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Re: Lag whilst gaming

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14620000040512064 qam1
22580000042512064 qam4
33260000041.5512064 qam3
43940004340512064 qam2


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0020
2ATDMA0020
3ATDMA0060
4ATDMA0040
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leb2021
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Re: Lag whilst gaming

Time Priority Description

28/08/2021 21:04:13noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2021 13:21:56criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2021 11:53:34noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/08/2021 11:53:34ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/08/2021 01:26:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/08/2021 23:53:34noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/08/2021 23:53:34ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 13:48:39noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
23/08/2021 13:48:15Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2021 18:12:6noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
21/08/2021 18:12:6ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/08/2021 13:33:10criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 16:35:12noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 16:35:12ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/08/2021 02:01:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/08/2021 01:05:35criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 18:46:41noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 18:44:39Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 10:51:30Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
14/08/2021 04:35:12noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt062+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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RedGooner
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Message 10 of 14
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Re: Lag whilst gaming

What is this thing called "LAG".

I am on the 1Gig VM service, SH4 is in modem mode, with an ASUS router, and my PC / PS5 and PS4pro are all Wired.

Never have an issue, when online gaming.

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS GT-AX6000 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
My advice is at your own risk. If you are happy with my answers please press Kudo ?
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