Hi Leb2021,
Thanks for using the forums to get this issue with your broadband looked into, I am sorry if this has been causing some frustration. I would be more than happy to look into this for you.
We would always recommend connecting a gaming console/laptop/PC with an Ethernet cable so that you get the best possible connection for your games.
I have a link here which will give you loads more information on why WIFI isn't the best option for a fast gaming connection - Wireless or Wired?
WIFI can be very variable due to the nature of the WIFI waves & disruptions within the home.
Are you able to connect your laptop up with an Ethernet cable? If you do not have one, you can purchase one from reputable sources like Amazon, supermarkets, IT stores.
Please let me know.
Thanks,
Megan_L