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Lag while playing video games

I’ve just got a new Hub 3 router, it’s meant to be excellent coverage in my area, 108mbps average download speed, there are no connection issues or weak signal in the room I’m in, the router is directly next to the Xbox yet I’m still experiencing in game lag? Does anyone know why this may be?

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Very Insightful Person
Very Insightful Person
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Re: Lag while playing video games

It is very unlikely to be either the hub or the wifi.  Wifi adds a small overhead, but that's not normally a cause of serious latency problems.  Other options are congestion on the local network, a faulty cable connection, which are within VM's control, or problems with the game traffic routing and switching or server capacity, usually outside of VM's control).

Suggest you post here your hub's status data for Upstream, Downstream, Network log (if you don't know how, search on user @MikeRobbo  's posts, he's given good guidance on how to do this).  Also setup a Broadband Quality Monitor, let that run for 24 hours and then post a link to a shared BQM graph.

When replying only post links and text, not images or screenshots.

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Alessandro Volta
Message 3 of 3
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Re: Lag while playing video games

Have you checked the 'Check Service Status' at the top of the page ?

If nothing is showing try phoning 0800 561 0061, this will tell you of more local issues that may be affecting the area. Be aware that it isn't a manned line.

Go round all the accessible co-ax connections and ensure that they are finger tight.

If everything above is OK we need do some more troubleshooting; to start with …


Can you set up a Broadband Quality Monitor (BQM) at - this will give you an insight into what is happening with the signal at the other side of the Hub, it will take a few hours to get any kind of trend showing although you should post the link straight away.

Post a link to your BQM on here.

Instructions for posting BQM Link

Under your BQM graph are two links in red.

Click the lower link (Share Live Graph) then click generate.

Copy the text in the Direct Link box, beware, there may be more text than you can see.

On here click the Link icon (2 links chain to the left of the camera icon)

In the URL box paste the link you copied and in the ‘text to display’ box write My BQM then click OK - you can post the link straight away.



Can you please

Type ( in Modem mode) into your browser URL bar and press enter. 

Hub 2 & 3 When the page appears DO NOT LOG IN but click ‘Check Router Status’.

Hub 4 When the page appears LOG IN then click ‘Check Router Status’.

Copy and paste the contents of the Downstream, Upstream and Network Log tabs onto here, if you get a yellow warning click the Post button again. Use one post for each tab if you wish. Please do not use screen grabs.

A Guru will be along soon to decipher the info.

BT Smart Hub 2 with 70Mbs Download,18Mbs Upload, 9.17ms Latency & 0.35ms Jitter.