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MRobey
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Lag spikes whilst gaming

Even when I try my hub3 in modem mode it doesn't help the problem and I always have my ethernet cable in.

I've setup a BQM (since the 9th April 2021, data here from 16th to 20th) and given the information from my router (BQM below, router info coming next message)

The game in question is Super Smash Brothers Melee played through slippi.gg, which is modestly graphically intensive but I have the 200Mbps DL and 20Mbps UL speeds which is more than enough and I play with only slippi running. 

Help would be much appreciated, thanks 😃

BQM

 

20/04MRobey_2-1618925555457.png

19/04MRobey_3-1618925588140.png

18/04MRobey_4-1618925620131.png

17/04MRobey_5-1618925666137.png

16/04MRobey_6-1618925685512.png

 

 

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MRobey
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Re: Lag spikes whilst gaming

 
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
120300000014.636256 qam9
221100000014.536256 qam10
321900000014.536256 qam11
422700000014.637256 qam12
523500000014.836256 qam13
624300000014.636256 qam14
725100000014.637256 qam15
825900000014.536256 qam16
926700000014.937256 qam17
102750000001536256 qam18
1128300000015.437256 qam19
1229100000015.436256 qam20
1329900000015.536256 qam21
1430700000015.537256 qam22
1531500000015.537256 qam23
1632300000015.137256 qam24
1733100000014.937256 qam25
1833900000014.837256 qam26
193470000001537256 qam27
2035500000015.137256 qam28
2136300000015.437256 qam29
223710000001537256 qam30
2337900000014.836256 qam31
2438700000014.537256 qam32


Downstream bonded channelsChannel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1Locked36.640190
2Locked36.663757
3Locked36.648670
4Locked37.349569
5Locked36.642248
6Locked36.664498
7Locked37.3677200
8Locked36.643260
9Locked37.336948
10Locked36.637174
11Locked37.325748
12Locked36.654357
13Locked36.633760
14Locked37.320464
15Locked37.366168
16Locked37.638856
17Locked37.328350
18Locked37.344349
19Locked37.339254
20Locked37.631958
21Locked37.346351
22Locked37.349044
23Locked36.629943
24Locked37.330080

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
14620000034.3512064 qam1
22580000032.3512032 qam4
33940001933.5512064 qam2
43260000033512032 qam3



Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0070
2ATDMA005920
3ATDMA009770
4ATDMA001220

 

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MRobey
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Re: Lag spikes whilst gaming

Network Log

Time Priority Description

19/04/2021 22:04:46criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/04/2021 06:42:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
17/04/2021 05:13:50criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2021 10:27:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
16/04/2021 10:27:5ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/04/2021 16:10:49criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/04/2021 14:57:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2021 22:47:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/04/2021 02:57:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/04/2021 01:36:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/04/2021 14:57:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2021 22:59:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2021 13:27:3noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2021 06:04:54criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/04/2021 02:57:7ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/03/2021 09:43:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
31/03/2021 07:48:26Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/03/2021 20:48:27criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/03/2021 20:48:3criticalUnicast Maintenance Ranging attempted - No response - Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/03/2021 20:48:3criticalRanging Request Retries exhausted;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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MRobey
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Re: Lag spikes whilst gaming

Here are the BQMs with my IP address removed (thanks Mods!) for the past 3 days. 

MRobey_0-1619001294938.png

MRobey_1-1619001327856.png

MRobey_2-1619001354996.png

The internet quality was bad enough for me to be moaned at during a tournament about my internet, telling them I have 200Mbps didn't help either.

 

 

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risc19
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Helpful Answer

Re: Lag spikes whilst gaming

You need an engineer to adjust your power levels first as your downstream is way too high.

After that has been done you will probably realise you are in an oversubscribed area.

There is nothing you can do if that is the case except cancel and join a different isp.

My Broadband Ping - 1GIG HUB4 Router mode

HUB4 1Gig Router mode
MRobey
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Re: Lag spikes whilst gaming

Thanks for the quick reply, much appreciated.

I'll look into getting an engineer out to check the power levels.

1. Is there any way to check which ISPs might not be oversubscribed? Might just have to take a punt on one I'm guessing.

2. Also would any of the data I've provided help me build a case for avoiding the cancellation fee? I still have at least 12 months on the contract so I feel trapped.

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risc19
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Re: Lag spikes whilst gaming

1. Virgins network by its very design means that you share bandwidth with those in your area, thats why the problem pops up in the first place. I'm not 100% but I dont know of any other docsis network in uk. So literally anyone else would have better latency. It depends on who is available in your area.

2. If you really persist here they may offer you a way out without fees, just to shut you up.

 

I am also in the same boat. 

Here is my BQM

https://www.thinkbroadband.com/broadband/monitoring/quality/share/4741aa23823f8f53791e14f2abc2fc2d1c...

Unfortunately in my area its them or 8mb asdl connection.

I STILL have no fault in my area according to them. By definition that means that crap broadband is normal.

Everything is fine.

My Broadband Ping - 1GIG HUB4 Router mode

HUB4 1Gig Router mode
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Corey_C
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Re: Lag spikes whilst gaming

Thanks for your post and for reaching out to the Community Forums, MRobey

Sorry to hear that you have been having connection issues with your broadband. I have been running some remote diagnostics which has confirmed some errors with your connection. I have set up an engineer’s visit for you which you will be able to view from your online account here.

 

Cheers,

Corey C

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MRobey
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Re: Lag spikes whilst gaming

Thank you very much for your help Corey C, I will post here any updates after the engineer’s been round.

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Robert_P
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Re: Lag spikes whilst gaming

Thanks MRobey, we're sure the technician will do all they can to get this matter fully resolved. Please let us know how the visit goes.

 

Rob

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