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Jcross1878
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Lag spikes when gaming

Hi, 

I've read certain forums before with people having the same issues but nowhere have I seen anyone say their issue is resolved??

I'm getting majot packet loss and intermittent lag spikes when gaming, its making games unplayable, every time I contact virgin I'm told everything looks good on their end but clearly it isn't, I left sky recently and not once did I have any issues like this when on a much lower speed, even tried putting my hub 3 into modem mode and using my own router.. Still. Lag spikes, please help. 

 

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Anonymous
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Message 2 of 33
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Re: Lag spikes when gaming

Virgin Media uses their own proprietary connectivity so you can't compare it to Sky!

Could you access your router using http://192.168.0.1/ . Don't log in, select the 'Check Router Status' option and paste your 'Downstream', 'Upstream', and 'Network Log' tabs?

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Jcross1878
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Message 3 of 33
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Re: Lag spikes when gaming

Also my connection is wired.. I have the correct ports forwarded, I've also tried it without ports and just using the routers basic default settings 

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Anonymous
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Message 4 of 33
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Re: Lag spikes when gaming

Could you do what I asked above please?

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Jcross1878
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Re: Lag spikes when gaming

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1195000000-1.240256 qam8
21390000000.940256 qam1
31470000000.440256 qam2
4155000000040256 qam3
5163000000-0.440256 qam4
6171000000-0.540256 qam5
7179000000-0.740256 qam6
8187000000-0.940256 qam7
9203000000-1.540256 qam9
10211000000-1.740256 qam10
11219000000-1.740256 qam11
12227000000-1.740256 qam12
13235000000-1.739256 qam13
14243000000-1.738256 qam14
15251000000-1.938256 qam15
16259000000-238256 qam16
17267000000-238256 qam17
18275000000-2.238256 qam18
19283000000-1.938256 qam19
20291000000-238256 qam20
21299000000-238256 qam21
22307000000-138256 qam22
23315000000-1.238256 qam23
24323000000-1.440256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3180
2Locked40.3120
3Locked40.9130
4Locked40.3350
5Locked40.3320
6Locked40.3300
7Locked40.9210
8Locked40.9230
9Locked40.3330
10Locked40.3520
11Locked40.3390
12Locked40.3440
13Locked39.8360
14Locked38.9550
15Locked38.9450
16Locked38.9590
17Locked38.6700
18Locked38.9630
19Locked38.9780
20Locked38.9930
21Locked38.61260
22Locked38.91110
23Locked38.91240
24Locked40.3960
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Jcross1878
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Re: Lag spikes when gaming

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1461999744.725512064 qam3
2326000024.575512064 qam5
3393999884.725512064 qam4
4536999864.725512064 qam2



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Jcross1878
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Re: Lag spikes when gaming

Network Log

Time Priority Description

10/07/2020 13:55:42noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2020 13:55:29Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:26criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2020 10:45:31noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/07/2020 10:45:11Warning!LAN login FAILED : Incorrect Username / Password / ConnectionType;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
09/07/2020 10:27:8criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2020 16:39:17noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2020 11:15:0criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/07/2020 06:51:38noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:02:24criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 13:55:33noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 13:25:28Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 13:25:23criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 13:25:23Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 13:25:23criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 13:25:22Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 13:01:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 13:00:4criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 11:59:42criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/07/2020 11:22:56noticeLAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Anonymous
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Message 8 of 33
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Re: Lag spikes when gaming

All the stats look 'Ok', however the network log does contain some sporadic errors.

I'm having a similar issue with mine (See BQM below).

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Jcross1878
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Message 9 of 33
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Re: Lag spikes when gaming

Then network logs are all just my PlayStation, constant errors when playing, I actually don't know what else to do, just seems to happen constantly and all anyone from virgin seems to say is reset your box?  It's unbearable 

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Jcross1878
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Message 10 of 33
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Re: Lag spikes when gaming

Does anyone from virgin view these posts? Because for the 5th day in a row all virgin are telling me, to try resetting my box, it's unbelievable. 

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