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Xire01
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Lag spikes during peak hours.

Hi guys,

So for the last 4-5 months I have been getting lag spikes during peak hours. My ping spikes up to anywhere between 100 - 800. During the day it is perfectly fine, it is only during peak hours. Its not something on my network causing the problems as I have disconnected all devices and disabled wifi.

I might add this is happening on wired devices and via WIFI.


Here is a quick ping trace to 8.8.8.8

 

ping 8.8.8.8 -t

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=22ms TTL=53
Reply from 8.8.8.8: bytes=32 time=20ms TTL=53
Reply from 8.8.8.8: bytes=32 time=31ms TTL=53
Reply from 8.8.8.8: bytes=32 time=60ms TTL=53
Reply from 8.8.8.8: bytes=32 time=46ms TTL=53
Reply from 8.8.8.8: bytes=32 time=43ms TTL=53
Reply from 8.8.8.8: bytes=32 time=148ms TTL=53
Request timed out.
Reply from 8.8.8.8: bytes=32 time=38ms TTL=53
Reply from 8.8.8.8: bytes=32 time=399ms TTL=53
Reply from 8.8.8.8: bytes=32 time=50ms TTL=53
Reply from 8.8.8.8: bytes=32 time=76ms TTL=53
Reply from 8.8.8.8: bytes=32 time=155ms TTL=53
Reply from 8.8.8.8: bytes=32 time=17ms TTL=53
Reply from 8.8.8.8: bytes=32 time=76ms TTL=53
Reply from 8.8.8.8: bytes=32 time=58ms TTL=53
Reply from 8.8.8.8: bytes=32 time=196ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=215ms TTL=53
Reply from 8.8.8.8: bytes=32 time=85ms TTL=53
Reply from 8.8.8.8: bytes=32 time=83ms TTL=53
Reply from 8.8.8.8: bytes=32 time=24ms TTL=53
Reply from 8.8.8.8: bytes=32 time=39ms TTL=53
Reply from 8.8.8.8: bytes=32 time=15ms TTL=53
Reply from 8.8.8.8: bytes=32 time=16ms TTL=53
Reply from 8.8.8.8: bytes=32 time=47ms TTL=53
Reply from 8.8.8.8: bytes=32 time=111ms TTL=53
Reply from 8.8.8.8: bytes=32 time=25ms TTL=53
Reply from 8.8.8.8: bytes=32 time=43ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=32ms TTL=53
Reply from 8.8.8.8: bytes=32 time=62ms TTL=53
Reply from 8.8.8.8: bytes=32 time=355ms TTL=53
Reply from 8.8.8.8: bytes=32 time=37ms TTL=53
Reply from 8.8.8.8: bytes=32 time=15ms TTL=53
Reply from 8.8.8.8: bytes=32 time=15ms TTL=53
Reply from 8.8.8.8: bytes=32 time=25ms TTL=53

 

During the day my ping wont spike and never go over 30/40. Its only peak.

 

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Xire01
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Re: Lag spikes during peak hours.

For contrast, this is me pinging googles DNS 8.8.8.8 at 13:24 at 1pm today.

 

Pinging 8.8.8.8 with 32 bytes of data:
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=16ms TTL=53
Reply from 8.8.8.8: bytes=32 time=12ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=22ms TTL=53
Reply from 8.8.8.8: bytes=32 time=17ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=12ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=15ms TTL=53
Reply from 8.8.8.8: bytes=32 time=15ms TTL=53
Reply from 8.8.8.8: bytes=32 time=15ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=15ms TTL=53
Reply from 8.8.8.8: bytes=32 time=27ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=15ms TTL=53
Reply from 8.8.8.8: bytes=32 time=15ms TTL=53
Reply from 8.8.8.8: bytes=32 time=12ms TTL=53
Reply from 8.8.8.8: bytes=32 time=19ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=18ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=13ms TTL=53
Reply from 8.8.8.8: bytes=32 time=14ms TTL=53
Reply from 8.8.8.8: bytes=32 time=17ms TTL=53

 

I would also like to add this causes our TV to drop off virgin services, it quite often loses connection, something is going on...

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Forum Team (Retired) Louis_R
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Re: Lag spikes during peak hours.

Hi Xire01,

 

Welcome to the community forums and thank you very much for your post. We are sorry to hear you have been experiencing issues during peak times, we would certainly like to assist further. In order to do so, are you able to confirm:

  • If you have noticed any drops in your upload and download speeds during peak times?
  • If this issue has been effecting Wired or wireless devices or both in the household?
  • As for your TV services, Which STB are you currently using and have you had a look at your connectivity status when the issue appear?

Many thanks,

 

Louis

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Re: Lag spikes during peak hours.

Download speeds reach nowhere near 350mbp when I am having the issue. Unsure about upload. 

Its affecting both wired and wireless

Im using the V6 box in both rooms. The connectivity status states it is unable to connect to virgins media server. 

I did get a letter last week saying they will be performing some maintenance and upgrades on our network nearby. Im unsure it is related but I would like to hope so!

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Forum Team (Retired) Louis_R
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Re: Lag spikes during peak hours.

Hi Xire01,

 

Thank you very much for your response. We would like to have a further look into things for you via a private message, we will need to confirm some security details before we proceed further. I will follow up right away.

 

Many thanks,

 

Louis

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