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Lag spike and packet loss

Hello,

I experience a lot of lag spikes and packet loss while playing games, either connected with wifi or ethernet. It wasn't the case before xmas, I'm wondering what could have happened.

These lag spikes occur on Battlefield V and Smash Bros Ultimate.

They also can be seen while I ping websites as google.

Capture.JPG

 

Thanks.

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Re: Lag spike and packet loss

Hello MuL

 

I am really sorry to hear that has happened, have things improved at all?

 

Thanks Joe_F

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Re: Lag spike and packet loss

Nope.

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Re: Lag spike and packet loss

Let us take a look from our end MuL. I'll send a PM shortly to confirm a few details & hope to hear back from you soon.

 

Tom 

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Re: Lag spike and packet loss

Hi,

 

Also have same problem. Lag spikes for Nintendo Switch. Wired connection.

 

Please advise.

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Re: Lag spike and packet loss

Hi Kakarotto75, sorry to hear you've encountered similar issues.

 

I've been able to find your account, but was unable to identify any obvious issues.

 

Please upload your Hub/network connection details to help us identify what may be causing this. If you're unsure how:


In your browser’s URL box type in  http://192.168.0.1  (or http://192.168.100.1 - if in modem mode) and hit return. Click on the “router status” icon at top right (SuperHub2) or the text at bottom-middle of first page up (Hub3) and then copy/paste 3 full sets of data onto here – from the downstream, upstream, &  network logs pages. Please don’t include personal data or MAC addresses -  if you copy/paste the data the forum software should blank them out for you. 

 

It may also be worth setting up a free “Broadband Quality Monitor” to continually monitor the state of your connection and record any network dropouts.  It does it 24/7/365 and it keeps a visual record of any/all of your network disconnections: https://www.thinkbroadband.com/broadband/monitoring/quality

 

Cheers,


Tom
 

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