Virgin Media Community

[wnarburgh]

Hi,

I've recently started to get a lot of lag and rubber banding when playing Apex Legends, to the point where it's basically unplayable. My latency is also a lot higher when playing WoW.

It doesn't seem to be a problem with speed, I'm on 200Mbps and get around that speed pretty consistently on speed tests.

I don't have these issues at all when using my exact same setup at my girlfriend's (she's not with Virgin, 60-70Mbps connection).

I've had a BQM running this week, and here are the results from a few days.

Tuesday:

Wednesday:

Thursday:

Any advice about what I can do?

[JitteryPinger]

It looks like its happening during business hours so going to say its upstream congestion on your local Virgin network due to home workers, is anybody in your houshold working from home or any uploading going on during the hours where latency is high.... might be worth noting what your upload speed is when testing.

[wnarburgh]

I've mainly been trying to play just after work, so between around 6pm and 9pm. No one else in my flat is using the internet at the same time.

Do you know if I can/how I can report this issue to Virgin?

[JitteryPinger]

Here is just as about as good as any., the Virgin staff should be able to pick this up within a few days.