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AntLockyer
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Lag, latency spikes in gamer reported packet loss

https://www.thinkbroadband.com/broadband/monitoring/quality/share/3b048b257423809075be85be97ad99f600a6bc3a

I've checked connections. Restarted all devices. Checked wired, tried PC and Xbox. etc.

help please 

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AntLockyer
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Re: Lag, latency spikes in gamer reported packet loss

Screenshot 2020-10-13 170919.pngScreenshot 2020-10-13 170946.png

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AntLockyer
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Re: Lag, latency spikes in gamer reported packet loss

serverselect.png

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AntLockyer
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Re: Lag, latency spikes in gamer reported packet loss

If someone could look at the numbers on my screenshots for any issues it would be greatly appreciated. 

If no issues a next troubleshooting step would be great.

 

Thank in advance 

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AntLockyer
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Re: Lag, latency spikes in gamer reported packet loss

Can no one help?

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AntLockyer
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Re: Lag, latency spikes in gamer reported packet loss

Switching to EE at the end of the month. Thanks.

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AntLockyer
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Re: Lag, latency spikes in gamer reported packet loss

Actually the "Please don't go  department" are sending a new hub and have done some other upgrade. Will see if that helps

 

50cb52e9bd86e692d71e3301f9dc6602ec0a2d44-15-10-2020.png

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jem101
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Re: Lag, latency spikes in gamer reported packet loss

I would be pleasantly very, very surprised if it does help - don't cancel the EE installation just yet!

AntLockyer
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Re: Lag, latency spikes in gamer reported packet loss

Yup, but as it was the only suggestion to have come from anyone so far I thought it is better than nothing. I continue to cancel on Tuesday if no improvement.

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Katie_WT
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Re: Lag, latency spikes in gamer reported packet loss

Hi there @AntLockyer

 

Welcome to our Community, I was sorry to understand that you've been having some issues with your broadband and were thinking of leaving us. I have located your account and I can see that your new hub arrived last week - How have things been looking since? 

 

I can see it was last rebooted around 5 days ago - we have no known area issues listed and no errors showing. All signal levels are within the parameters we would expect and everything seems to be looking ok from this end. 

 

If you're still struggling or having issues, please do not hesitate to pop back and we'll do what we can to help you out. 

 

Cheers

Katie - Forum Team


New around here? To find out more about the Community check out our Getting Started guide


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