Welcome to our Community, I was sorry to understand that you've been having some issues with your broadband and were thinking of leaving us. I have located your account and I can see that your new hub arrived last week - How have things been looking since?
I can see it was last rebooted around 5 days ago - we have no known area issues listed and no errors showing. All signal levels are within the parameters we would expect and everything seems to be looking ok from this end.
If you're still struggling or having issues, please do not hesitate to pop back and we'll do what we can to help you out.