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RangerXx
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Lag lag and more lag

Please someone look into a fix for the game-breaking lag I have playing COD MW. I’m out of contract and one phone call away from a cancelling as I’ve had enough.

My Broadband Ping - VM router

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11390000005.438256 qam1
21470000005.338256 qam2
3155000000538256 qam3
41630000004.838256 qam4
51710000004.338256 qam5
6179000000438256 qam6
71870000003.738256 qam7
81950000003.438256 qam8
92030000002.738256 qam9
102110000002.538256 qam10
11219000000238256 qam11
122270000001.538256 qam12
132350000000.938256 qam13
142430000000.438256 qam14
152510000000.238256 qam15
16259000000038256 qam16
17267000000038256 qam17
182750000000.438256 qam18
192830000000.538256 qam19
20291000000138256 qam20
212990000001.438256 qam21
223070000001.538256 qam22
233150000001.538256 qam23
24323000000238256 qam24



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked38.9260
2Locked38.6170
3Locked38.9230
4Locked38.6210
5Locked38.9170
6Locked38.9150
7Locked38.6240
8Locked38.680
9Locked38.9170
10Locked38.990
11Locked38.6110
12Locked38.6210
13Locked38.6210
14Locked38.6180
15Locked38.9360
16Locked38.6360
17Locked38.6400
18Locked38.6290
19Locked38.6400
20Locked38.6280
21Locked38.6350
22Locked38.9350
23Locked38.9330
24Locked38.9370

 

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1325999704.025512064 qam11
2462000004.125512064 qam7
3394000004.075512064 qam8
4257999813.971512016 qam12



Upstream bonded channels

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
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Anonymous
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Message 2 of 7
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Re: Lag lag and more lag

Threatening to leave won't get you anywhere.

One of your upload channels appears out of spec so will require an engineer to investigate.

When was the last time you rebooted the HUB?

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RangerXx
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Re: Lag lag and more lag

I received a new hub a couple of weeks ago and I’ve rebooted the new hub every day. I’m not prepared to keep paying so much for such a poor service. This is last chance saloon. It’s easier to cancel than to fix. 

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Anonymous
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Message 4 of 7
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Re: Lag lag and more lag

Fair enough.

As I said an engineer will need to investigate the line.

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koolala
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Re: Lag lag and more lag

You are 'Lucky', way better than mine, check out my BQMs in the other post...

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RangerXx
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Message 6 of 7
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Re: Lag lag and more lag

I saw your post and the bqm, it is much worse than my connection. Unacceptable isn’t it?! I’m waiting to hear from someone at vm but if nothing, I’ll cancel and go back to BT. 

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Paul_DN
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Re: Lag lag and more lag

Hi RangerXx ,

 

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues with your connection and experiencing lag .

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul.
 

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