Hi Virgin Media,
I've noticed the past few weeks a decline in the stability of my connection while gaming with my friends
Router has 2 Days uptime - I rebooted it to see if it would fix my issues , it hasn't , can you please look at my router stats which i have posted below, i draw your attention to the pre and post RS Errors , do these look normal?
I'm currently in self isolation so i'm unable to book an technician yet but if Virgin Advise a tech visit i will book one when Restrictions are relaxed
Many thanks for your assistance
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 330750000 | 3.9 | 40 | 256 qam | 25 |
2 | 258750000 | 0.7 | 38 | 256 qam | 16 |
3 | 266750000 | 1.2 | 38 | 256 qam | 17 |
4 | 274750000 | 1.5 | 38 | 256 qam | 18 |
5 | 282750000 | 2 | 38 | 256 qam | 19 |
6 | 290750000 | 2.2 | 40 | 256 qam | 20 |
7 | 298750000 | 2.7 | 38 | 256 qam | 21 |
8 | 306750000 | 2.7 | 40 | 256 qam | 22 |
9 | 314750000 | 3.4 | 40 | 256 qam | 23 |
10 | 322750000 | 3.4 | 40 | 256 qam | 24 |
11 | 370750000 | 4 | 40 | 256 qam | 26 |
12 | 378750000 | 3.7 | 40 | 256 qam | 27 |
13 | 386750000 | 3.7 | 40 | 256 qam | 28 |
14 | 394750000 | 3.7 | 40 | 256 qam | 29 |
15 | 402750000 | 3.5 | 40 | 256 qam | 30 |
16 | 410750000 | 4 | 40 | 256 qam | 31 |
17 | 418750000 | 3.7 | 40 | 256 qam | 32 |
18 | 426750000 | 3.9 | 40 | 256 qam | 33 |
19 | 434750000 | 4 | 40 | 256 qam | 34 |
20 | 442750000 | 3.9 | 40 | 256 qam | 35 |
21 | 450750000 | 4.1 | 40 | 256 qam | 36 |
22 | 458750000 | 3.5 | 38 | 256 qam | 37 |
23 | 466750000 | 3.9 | 40 | 256 qam | 38 |
24 | 474750000 | 3.5 | 38 | 256 qam | 39 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.3 | 319606 | 36060 |
2 | Locked | 38.6 | 252920 | 5805 |
3 | Locked | 38.9 | 246719 | 5573 |
4 | Locked | 38.9 | 238691 | 4563 |
5 | Locked | 38.9 | 237673 | 5188 |
6 | Locked | 40.3 | 228054 | 5077 |
7 | Locked | 38.9 | 319528 | 5566 |
8 | Locked | 40.9 | 247696 | 6247 |
9 | Locked | 40.9 | 230085 | 8944 |
10 | Locked | 40.9 | 327357 | 18693 |
11 | Locked | 40.3 | 282799 | 28098 |
12 | Locked | 40.3 | 289825 | 15944 |
13 | Locked | 40.3 | 257310 | 12015 |
14 | Locked | 40.3 | 295570 | 10664 |
15 | Locked | 40.3 | 300106 | 12875 |
16 | Locked | 40.3 | 367636 | 13550 |
17 | Locked | 40.3 | 293155 | 12440 |
18 | Locked | 40.3 | 306798 | 11946 |
19 | Locked | 40.3 | 287333 | 11109 |
20 | Locked | 40.9 | 241078 | 7899 |
21 | Locked | 40.3 | 239869 | 5904 |
22 | Locked | 38.9 | 242390 | 5084 |
23 | Locked | 40.3 | 189273 | 4522 |
24 | Locked | 38.9 | 229457 | 5587 |
Upstream bonded channels
Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1 | 53699988 | 3.975 | 5120 | 64 qam | 5 |
2 | 25799996 | 3.825 | 5120 | 64 qam | 4 |
3 | 32599986 | 3.825 | 5120 | 64 qam | 3 |
4 | 39400007 | 3.825 | 5120 | 64 qam | 2 |
Upstream bonded channels
Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1 | ATDMA | 0 | 0 | 0 | 0 |
2 | ATDMA | 0 | 0 | 0 | 0 |
3 | ATDMA | 0 | 0 | 0 | 0 |
4 | ATDMA | 0 | 0 | 0 | 0 |