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Lag, buffering and wifi drop outs

On our wavelength

I am getting increasingly frustrated with my virgin media 1gig connection with superhub 4.


Firstly randomly my WiFi completely drops out 

Secondly my ethernet wired xbox series x lags

Thirdly my virgin tv box also wired buffers sometimes on netflix

And lastly although the speed is fast my online gameplay is bad on the superhub 4 

I'm paying a shed load of money 💰 and I now wish I had EE fttp service 




Forum Team
Forum Team

Hey there @olrod, thanks for reaching out to us.

I'm sorry to hear about the broadband services causing issues recently.

Can I ask if you are able to take all the connections out and reconnect them and perform a pin hole reset on the Virgin Media hub? (Pop a pin in the reset pin hole, found at the back of the hub for 40 seconds).
Are you also able to try another ethernet cable?
Please also check here to see if there's any outages in your area and if you can, try sign in and run a diagnostics test on your services.

Let us know how it goes and we can go on from there.

Kind regards.

Forum Team

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