Need help on line gaming is a joke paying for top internet . Done all the usual reboot super hub./ port forwarding. Latency spikes rangeing form 45 which is good to 200-400 any help would be great be for i end up in the nut house
Need help im experiencing latency spikes rubber banding slow internet during pc game play in call of duty modern warfare ive open my nat type to open and port forwarding on the super hub 3 this all so happens watching Netflix ect ive unplugged all connected devices nothing as any affect ive phoned virgin and they couldn't help and technically was supposed to have had a call back yesterday but never did i can only assume its due to people being furlough the super hub 3 is new im on top internet package. Question should the cable to my home should have been updated along with the super hub 3. Question are engineers still coming out for repairs ect any would really much appreciated as my son has cerebral palsy and he gets really frustrated with internet thanks
I had the same issue try and open DNS 220.127.116.11 and Alt 18.104.22.168 it worked for me no more rubber lag and stuttering. What it does is using google DNS instead of you're ISP DNS which i can say they are really bad..
I tried doing this but used Cloudflares DNS service (22.214.171.124) as it's supposed to be the fastest DNS lookup service in the world. I edited my network settings on my PS4 but it didn't seem to make any difference. Is there a way to do this on the Superhub 2.AC?
I'll try using Google's DNS servers to see if it's any better. Has anybody else had success with this method?
I'm literally sick and tired of Virgin's poor service now, Can't wait until lockdown is over.
Hi wonder if anyone can help ive got an issue with my super hub3 i was having a lag with on line gaming tryed lots of fixes none have worked but what i have found if i do an hard rest by pressing the the button on the back of the super hub problem goes away for about 1hour then i have to reset again any help would be grateful
@123rage45 Thanks for the PM, but as I don't work for VM I can't help you directly and I have deleted your PM as it contained you account number which should only be shared with VM staff.
As you have not received replies from your PMs to the field techs I'll see if we can get one of the regular forum team to take a look at your connection.
@ModTeam Please can you ask one of the forum team to visit this thread and check @123rage45's connection as they appear to have been ignored by the field techs and have been waiting several weeks for some help.
My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.
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