At all times of the day when I'm online playing COD, my game is constantly rubber banding or lagging I have tried changing the DNS server, nothing works and VM originally told me there was an issue with downstream and now they are refusing to acknowledge the fault. Here are my hub stats:
Time Priority Description
25/01/2021 11:47:3 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/01/2021 10:31:19 | notice | DHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
25/01/2021 10:31:19 | Error | DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
22/01/2021 00:49:39 | critical | No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0; |
Downstream bonded channels
Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID
1 | 323000000 | 5.1 | 40 | 256 qam | 24 |
2 | 139000000 | 4.1 | 38 | 256 qam | 1 |
3 | 147000000 | 4.3 | 38 | 256 qam | 2 |
4 | 155000000 | 4.3 | 38 | 256 qam | 3 |
5 | 163000000 | 4.1 | 38 | 256 qam | 4 |
6 | 171000000 | 4.3 | 38 | 256 qam | 5 |
7 | 179000000 | 4.3 | 38 | 256 qam | 6 |
8 | 187000000 | 4 | 38 | 256 qam | 7 |
9 | 195000000 | 3.9 | 38 | 256 qam | 8 |
10 | 203000000 | 3.7 | 38 | 256 qam | 9 |
11 | 211000000 | 3.5 | 38 | 256 qam | 10 |
12 | 219000000 | 3.7 | 38 | 256 qam | 11 |
13 | 227000000 | 3.4 | 38 | 256 qam | 12 |
14 | 235000000 | 3.5 | 38 | 256 qam | 13 |
15 | 243000000 | 3.4 | 38 | 256 qam | 14 |
16 | 251000000 | 3.4 | 38 | 256 qam | 15 |
17 | 259000000 | 3.7 | 38 | 256 qam | 16 |
18 | 267000000 | 3.7 | 38 | 256 qam | 17 |
19 | 275000000 | 4 | 38 | 256 qam | 18 |
20 | 283000000 | 4.4 | 38 | 256 qam | 19 |
21 | 291000000 | 4.4 | 38 | 256 qam | 20 |
22 | 299000000 | 4.6 | 38 | 256 qam | 21 |
23 | 307000000 | 4.6 | 38 | 256 qam | 22 |
24 | 315000000 | 4.8 | 40 | 256 qam | 23 |
Downstream bonded channels
Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors
1 | Locked | 40.9 | 6 | 0 |
2 | Locked | 38.9 | 5 | 24 |
3 | Locked | 38.9 | 5 | 0 |
4 | Locked | 38.6 | 12 | 0 |
5 | Locked | 38.6 | 7 | 0 |
6 | Locked | 38.6 | 22 | 0 |
7 | Locked | 38.9 | 19 | 0 |
8 | Locked | 38.6 | 21 | 0 |
9 | Locked | 38.9 | 6 | 0 |
10 | Locked | 38.9 | 6 | 0 |
11 | Locked | 38.6 | 8 | 0 |
12 | Locked | 38.9 | 9 | 0 |
13 | Locked | 38.9 | 7 | 0 |
14 | Locked | 38.9 | 8 | 0 |
15 | Locked | 38.9 | 12 | 0 |
16 | Locked | 38.9 | 12 | 0 |
17 | Locked | 38.6 | 8 | 0 |
18 | Locked | 38.9 | 17 | 0 |
19 | Locked | 38.9 | 4 | 0 |
20 | Locked | 38.6 | 6 | 0 |
21 | Locked | 38.9 | 5 | 0 |
22 | Locked | 38.6 | 11 | 0 |
23 | Locked | 38.9 | 8 | 0 |
24 | Locked | 40.3 | 5 | 0 |
If this can't be resolved I'm going to Ofcom, it's not the game server none of friends have any issues.
Please help this has been ongoing for 3 months and VM are doing nothing to help me but are more then happy to take my money every month.