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DWozza84848
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Lag & Rubber Banding On Xbox One X - COD Unplayable

At all times of the day when I'm online playing COD, my game is constantly rubber banding or lagging I have tried changing the DNS server, nothing works and VM originally told me there was an issue with downstream and now they are refusing to acknowledge the fault. Here are my hub stats:

Time Priority Description

25/01/2021 11:47:3criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 10:31:19noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-bbt078-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/01/2021 10:31:19ErrorDHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
22/01/2021 00:49:39criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

13230000005.140256 qam24
21390000004.138256 qam1
31470000004.338256 qam2
41550000004.338256 qam3
51630000004.138256 qam4
61710000004.338256 qam5
71790000004.338256 qam6
8187000000438256 qam7
91950000003.938256 qam8
102030000003.738256 qam9
112110000003.538256 qam10
122190000003.738256 qam11
132270000003.438256 qam12
142350000003.538256 qam13
152430000003.438256 qam14
162510000003.438256 qam15
172590000003.738256 qam16
182670000003.738256 qam17
19275000000438256 qam18
202830000004.438256 qam19
212910000004.438256 qam20
222990000004.638256 qam21
233070000004.638256 qam22
243150000004.840256 qam23



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.960
2Locked38.9524
3Locked38.950
4Locked38.6120
5Locked38.670
6Locked38.6220
7Locked38.9190
8Locked38.6210
9Locked38.960
10Locked38.960
11Locked38.680
12Locked38.990
13Locked38.970
14Locked38.980
15Locked38.9120
16Locked38.9120
17Locked38.680
18Locked38.9170
19Locked38.940
20Locked38.660
21Locked38.950
22Locked38.6110
23Locked38.980
24Locked40.350

 

If this can't be resolved I'm going to Ofcom, it's not the game server none of friends have any issues.

 

Please help this has been ongoing for 3 months and VM are doing nothing to help me but are more then happy to take my money every month.

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carl_pearce
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Re: Lag & Rubber Banding On Xbox One X - COD Unplayable

The HUB stats you've posted look fine.

Create a BQM and post the live link.

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DWozza84848
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Re: Lag & Rubber Banding On Xbox One X - COD Unplayable

https://www.thinkbroadband.com/broadband/monitoring/quality/share/9a95b8f03260b86a43a029bd5e89ae5a8d733bfa
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carl_pearce
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Re: Lag & Rubber Banding On Xbox One X - COD Unplayable


@DWozza84848 wrote:
https://www.thinkbroadband.com/broadband/monitoring/quality/share/9a95b8f03260b86a43a029bd5e89ae5a8d733bfa

It will take a while to show meaningful data, however already looks bad:

carl_pearce_0-1611867373300.png

 

DWozza84848
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Re: Lag & Rubber Banding On Xbox One X - COD Unplayable

So how do I get VM to take me seriously then?

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DWozza84848
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Re: Lag & Rubber Banding On Xbox One X - COD Unplayable

DWozza84848_0-1611926374242.png

 

I take it that's really bad...

 

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carl_pearce
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Re: Lag & Rubber Banding On Xbox One X - COD Unplayable


@DWozza84848 wrote:

DWozza84848_0-1611926374242.png

 

I take it that's really bad...

 


It's congestion so yes...

DWozza84848
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Re: Lag & Rubber Banding On Xbox One X - COD Unplayable

So what do I do next, in terms of getting this sorted?

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carl_pearce
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Message 9 of 17
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Re: Lag & Rubber Banding On Xbox One X - COD Unplayable


@DWozza84848 wrote:

So what do I do next, in terms of getting this sorted?


Report it to VM, however, like 10's of threads on here reporting the same issue, don't expect a quick resolution!

DWozza84848
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Message 10 of 17
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Re: Lag & Rubber Banding On Xbox One X - COD Unplayable

Thanks For Your Help, When I Report It How Do I Describe The Issue?

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