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Lag after upgrading to 500mbs from 350mbs

I recently moved to the 500mbs service last week and I've noticed a really bad lag, particularly on PUBG on the PC.

 

I'm on a wired connection and tried every troubleshooter going aside from a new router - although I'm wired. 

 

My PC is high end and was running ultra settings at a very high frame rate just last week, now even on low settings I'm getting lag in multiplayer games.

 

Do my stats look normal on here?

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11947500001.240256 qam8
22027500000.940256 qam9
32107500000.740256 qam10
42187500000.440256 qam11
52267500000.240256 qam12
62347500000.240256 qam13
7242750000040256 qam14
8250750000-0.740256 qam15
9258750000-1.540256 qam16
10266750000-1.940256 qam17
11274750000-1.940256 qam18
12282750000-1.740256 qam19
13290750000-1.540256 qam20
14298750000-1.440256 qam21
15306750000-1.540256 qam22
16314750000-1.540256 qam23
17322750000-1.938256 qam24
18402750000-338256 qam25
19410750000-338256 qam26
20418750000-2.938256 qam27
21426750000-2.738256 qam28
22434750000-2.738256 qam29
23442750000-338256 qam30
24450750000-338256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.9280
2Locked40.3320
3Locked40.3120
4Locked40.9240
5Locked40.3240
6Locked40.9300
7Locked40.390
8Locked40.3130
9Locked40.3210
10Locked40.3220
11Locked40.9260
12Locked40.3220
13Locked40.3250
14Locked40.3240
15Locked40.3210
16Locked40.3130
17Locked38.9150
18Locked38.9280
19Locked38.9280
20Locked38.9220
21Locked38.9350
22Locked38.6360
23Locked38.9260
24Locked38.9350

 

Upstream bonded channelsChannel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID
1326000614.1512064 qam3
2258000003.975512064 qam4
3394000124.1512064 qam2
4462000074.35512064 qam1


Upstream bonded channelsChannel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts
1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000

 

Network LogTime Priority Description
15/02/2020 08:09:46noticeSW Download INIT - Via Config file
15/02/2020 08:12:32ErrorDisruption during SW download - Power Failure
15/02/2020 08:12:42noticeSW Download INIT - Via Config file
15/02/2020 08:15:55noticeSW download Successful - Via Config file
15/02/2020 12:53:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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Re: Lag after upgrading to 500mbs from 350mbs

Also set up a Broadband Quality Monitor (BQM) at thinkbroadband.com - this will give you an insight into what is happening with the signal at the Hub, it will take a few hours to get any kind of trend showing.

Post a link to your BQM on here.

*********************************************************************************************************************************************

Mike Robinson


Ex UK Armed Forces
Computer Based Training and Learning Designer for many of the world's Military Arms.
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Re: Lag after upgrading to 500mbs from 350mbs

Cheers!  

 

Just ran this overnight, not sure what it means to be honest! 

 

graph.PNG

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Re: Lag after upgrading to 500mbs from 350mbs

Nothing in your stats or network log look abnormal to me. 

There's something wrong with the BQM, but I can't say what.  I can say that I saw that distinctive rectangular profile of "up and down" peak latencies on my connection for a week from 17-22 January (BQM below), and then it cleared all by itself at 2am on 22 Jan.  Possibly this is something to do with maintenance and network upgrades, in which case hopefully yours will clear in a few days time.

 

My Broadband Ping - VM number 2

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Re: Lag after upgrading to 500mbs from 350mbs

Type 192.168.0.1 into your browser URL bar and press enter.  When the page appears DO NOT LOG IN but click ‘Check Router Status’. Copy and paste the contents of each tab onto here, a Guru will be along soon to decipher the info.

*********************************************************************************************************************************************

Mike Robinson


Ex UK Armed Forces
Computer Based Training and Learning Designer for many of the world's Military Arms.
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Re: Lag after upgrading to 500mbs from 350mbs

Currently wireless as the kids are in my way to get to the ethernet but here are the stats:-

 

Cable Modem StatusItem Status Comments

Acquired Downstream Channel (Hz)
194750000
Locked
Ranged Upstream Channel (Hz)
32600061
Locked
Provisioning State
Online

 

Downstream bonded channels

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

11947500001.740256 qam8
22027500001.440256 qam9
32107500001.240256 qam10
42187500000.940256 qam11
52267500000.740256 qam12
62347500000.540256 qam13
72427500000.240256 qam14
8250750000-0.240256 qam15
9258750000-138256 qam16
10266750000-1.240256 qam17
11274750000-1.240256 qam18
12282750000-1.240256 qam19
13290750000-140256 qam20
14298750000-0.940256 qam21
15306750000-140256 qam22
16314750000-1.240256 qam23
17322750000-1.438256 qam24
18402750000-2.538256 qam25
19410750000-2.438256 qam26
20418750000-2.238256 qam27
21426750000-2.238256 qam28
22434750000-2.238256 qam29
23442750000-2.538256 qam30
24450750000-2.538256 qam31



Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.3370
2Locked40.3400
3Locked40.3220
4Locked40.3260
5Locked40.3310
6Locked40.3430
7Locked40.3190
8Locked40.3190
9Locked38.9360
10Locked40.3300
11Locked40.3380
12Locked40.9370
13Locked40.3290
14Locked40.3310
15Locked40.3300
16Locked40.3250
17Locked38.9360
18Locked38.9510
19Locked38.6520
20Locked38.9510
21Locked38.6660
22Locked38.9620
23Locked38.9700
24Locked38.9730

 

 

Upstream bonded channels

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1326000614.1512064 qam3
2258000003.975512064 qam4
3394000124.1512064 qam2
4462000074.35512064 qam1



 

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Re: Lag after upgrading to 500mbs from 350mbs

General Configuration

Network access
Allowed
Maximum Number of CPEs
1
Baseline Privacy
Enabled
DOCSIS Mode
Docsis30
Config file
A,.iyewrkldJKDHSUBsgvca69834ncxv98



Primary Downstream Service Flow

SFID23383
Max Traffic Rate575000000
Max Traffic Burst42600
Min Traffic Rate0



Primary Upstream Service Flow

SFID23382
Max Traffic Rate38520000
Max Traffic Burst42600
Min Traffic Rate0
Max Concatenated Burst16320
Scheduling TypeBestEffort

 

Network Log

Time Priority Description

15/02/2020 08:09:46noticeSW Download INIT - Via Config file
15/02/2020 08:12:32ErrorDisruption during SW download - Power Failure
15/02/2020 08:12:42noticeSW Download INIT - Via Config file
15/02/2020 08:15:55noticeSW download Successful - Via Config file
15/02/2020 12:53:16criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
24/02/2020 06:29:24ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/02/2020 01:23:57criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/02/2020 06:03:31ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/02/2020 09:00:14criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/02/2020 09:59:12ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/02/2020 10:43:4criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/02/2020 11:57:4ErrorDHCP RENEW sent - No response for IPv4;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/02/2020 13:54:57ErrorDHCP REBIND WARNING - Field invalid in response;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/02/2020 13:54:57noticeDHCP Renew - lease parameters tftp file-cmreg-vmdg505-rtsxxxl500u+voc-b.cm modified;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
25/02/2020 18:46:38criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
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