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DHC-Shannow
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Lag Spikes on PS4 / Skype

‎30-03-2020 14:55 - edited ‎30-03-2020 14:57

I've been having this issue for a while (at least 6 months) but it is worse now than ever, probably due to the increased coronavirus load. I don't appear to have download issues, it appears to be the upload that stalls for 20-30 seconds. On Skype I can still see and hear the other people on the call but I have frozen on their screens. On PS4 playing Modern Warfare for example, I got locked to a spot where i'll keep rubber banding back to until the issue clears (usually when you're dead on the ground - really annoying in Warzone!).

Information

Cable ModemEuroDOCSIS 3.0 Compliant
Serial Number483256WK072B3
Boot Code VersionPSPU-Boot 1.0.20.1391
Software VersionV2.01.15
Hardware Version1.03
CA KeyInstalled
 
Downstream  DS-1 DS-2 DS-3 DS-4 DS-5 DS-6 DS-7 DS-8
Frequency (Hz)138750000146750000154750000162750000170750000178750000186750000194750000
Lock Status(QAM Lock/FEC Sync/MPEG Lock)LockedLockedLockedLockedLockedLockedLockedLocked
Channel ID12345678
Modulation256QAM256QAM256QAM256QAM256QAM256QAM256QAM256QAM
Symbol Rate (Msym/sec)6.9520006.9520006.9520006.9520006.9520006.9520006.9520006.952000
Interleave DepthI=12
J=17		I=12
J=17		I=12
J=17		I=12
J=17		I=12
J=17		I=12
J=17		I=12
J=17		I=12
J=17
Power Level (dBmV)2.982.782.381.851.421.040.940.96
RxMER (dB)37.3637.9437.9437.9438.2637.9437.9437.94
Pre RS Errors342333304980298283304301
Post RS Errors277304294975296282303301
 
Upstream  US-1 US-2 US-3 US-4
Channel Type2.02.02.02.0
Channel ID28272625
Frequency (Hz)53700000326000003940000046200000
Ranging StatusSuccessSuccessSuccessSuccess
Modulation64QAM16QAM16QAM32QAM
Symbol Rate (Sym/sec)5120000512000051200005120000
Mini-Slot Size2222
Power Level (dBmV)43.5043.7544.0043.75
T1 Timeouts0000
T2 Timeouts0000
T3 Timeouts0100
T4 Timeouts0000
 
Network Log
First TimeLast TimePriorityError NumberDescription
30/03/2020 13:20:22 GMT30/03/2020 13:20:22 GMTWarning (5)66050310Auth Success - Web login successful.
30/03/2020 13:19:21 GMT30/03/2020 13:19:21 GMTCritical (3)82000200No Ranging Response received - T3 time-out
30/03/2020 13:16:29 GMT30/03/2020 13:16:29 GMTError (4)68010302DHCP WAN IP - **.*.**.***
30/03/2020 13:15:23 GMT30/03/2020 13:15:23 GMTError (4)68000407TOD established
Time Not EstablishedTime Not EstablishedNotice (6)84000510Downstream Locked Successfully
30/03/2020 13:13:09 GMT30/03/2020 13:13:09 GMTWarning (5)66050310Auth Success - Web login successful.
30/03/2020 10:55:41 GMT30/03/2020 10:55:41 GMTCritical (3)82000200No Ranging Response received - T3 time-out
30/03/2020 09:17:16 GMT30/03/2020 09:17:16 GMTCritical (3)82000200No Ranging Response received - T3 time-out
30/03/2020 05:24:00 GMT30/03/2020 05:24:00 GMTCritical (3)82000200No Ranging Response received - T3 time-out
30/03/2020 05:23:59 GMT30/03/2020 05:23:59 GMTCritical (3)82000200No Ranging Response received - T3 time-out
30/03/2020 05:23:58 GMT30/03/2020 05:23:58 GMTCritical (3)82000200No Ranging Response received - T3 time-out
30/03/2020 03:37:39 GMT30/03/2020 03:37:39 GMTCritical (3)82000200No Ranging Response received - T3 time-out
30/03/2020 03:37:38 GMT30/03/2020 03:37:38 GMTCritical (3)82000200No Ranging Response received - T3 time-out
30/03/2020 02:31:31 GMT30/03/2020 02:31:31 GMTCritical (3)82000200No Ranging Response received - T3 time-out
30/03/2020 02:31:30 GMT30/03/2020 02:31:30 GMTCritical (3)82000200No Ranging Response received - T3 time-out
30/03/2020 00:57:21 GMT30/03/2020 00:57:21 GMTCritical (3)82000200No Ranging Response received - T3 time-out
30/03/2020 00:57:19 GMT30/03/2020 00:57:19 GMTCritical (3)82000200No Ranging Response received - T3 time-out
30/03/2020 00:57:18 GMT30/03/2020 00:57:18 GMTCritical (3)82000200No Ranging Response received - T3 time-out
30/03/2020 00:24:31 GMT30/03/2020 00:24:31 GMTCritical (3)82000200No Ranging Response received - T3 time-out
29/03/2020 23:36:55 GMT29/03/2020 23:36:55 GMTCritical (3)82000200No Ranging Response received - T3 time-out

 

Puma 6 test

51ms : x
67ms : x
68ms : x
69ms : xx
70ms : xx
72ms : x
73ms : x
74ms : xxxx
75ms : xxx
76ms : xx
77ms : xx
78ms : xxxxx
79ms : xxxx
80ms : xxxxx
81ms : xxxxxx
82ms : xxxxxxxxxx
83ms : xxxxxxxxxxxxxxxx
84ms : xxxxxxxxxxxxxxxxxxxxxxxx
85ms : xxxxxxxxxxxxxxxxxx
86ms : xxxxxxxxxx
87ms : xxxx
88ms : xxxxxxxx
89ms : xxx
90ms : xxxxxxx
91ms : xxxxxxxx
92ms : xxxxx
93ms : xxxxxxxxxxx
94ms : xxxx
95ms : xx
96ms : xx
97ms : xxxx
99ms : x
100 - 149ms :xxxxxxxxxxxxx
150 - 199ms :x
200 - 249ms :x
500 - 549ms :x

Finished. Excess red is a concern if most measurements are 50ms or less.

I'd appreciate any help, it's really affecting what I can play online at the moment, GT Sport wouldn't even start a race.

Edit : Removed WAN IP address

 

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RedGooner
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Re: Lag Spikes on PS4 / Skype

on ‎30-03-2020 15:03

Which version of the SH you got ???

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
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Richard_A11
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Re: Lag Spikes on PS4 / Skype

on ‎30-03-2020 15:10

Your levels are good and pre/post errors are low ... try going into advanced settings, tools and changing the default value of the option that displays 1500 to 1450 ... this usually fixes ps4 problems ... if you want me to check your network give a pm 😁


Here to help! I'm a technician helping out whilst working from home. Find out more


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DHC-Shannow
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Re: Lag Spikes on PS4 / Skype

on ‎30-03-2020 15:21

On the admin screen it says it's a Super Hub 2 AC

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SCA1972
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Re: Lag Spikes on PS4 / Skype

on ‎30-03-2020 16:53

@Richard_A11 wrote:

Your levels are good and pre/post errors are low ... try going into advanced settings, tools and changing the default value of the option that displays 1500 to 1450 ... this usually fixes ps4 problems ... if you want me to check your network give a pm 😁

@Richard_A11 Is that the MTU setting you are referring to?  I think it is a bit of a myth that changing MTU helps the PS4:

https://weakwifisolutions.com/does-changing-mtu-settings-really-affect-download-speeds-and-latency-o...

I've had a PS4 since launch day and before that a PS3 and never had to change the MTU to play online games.

@DHC-Shannow Are you connecting to the hub via Ethernet or WiFi?

______________________
Scott

My setup: V6 TV box, M350 Fibre broadband with Hub 3 in modem mode connected to a Netgear R7000 router. Telewest/VM user since 2001.

 

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Richard_A11
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Re: Lag Spikes on PS4 / Skype

on ‎30-03-2020 18:00

Doing this worked several times in the field 🤔 worth a shot I'd say 😁


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DHC-Shannow
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Re: Lag Spikes on PS4 / Skype

on ‎30-03-2020 18:44

I've tried direct wired, using mains network adaptors and WiFi (both direct and through another router) all with the same result. The actual problem is intermittent and varies in severity but I can guarantee I'll get it every time I play online, multiple times over the space of a couple of hours.

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DHC-Shannow
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Re: Lag Spikes on PS4 / Skype

on ‎31-03-2020 10:00

Sadly changing the MTU value to 1450 from 1500 didn't improve the lag situation, is there anything else I can do?

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RedGooner
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Re: Lag Spikes on PS4 / Skype

on ‎31-03-2020 11:35

The SH2AC does not have the PUMA6 chipset. That counts that out stright away.

 

 

--
Red (VM SH2 AC Beta tester)
Running on 1Gbps VM service with SH4 in Modem Mode, with a ASUS RT-AC5300 router. With this setup I get Fantastic WIRED and WIRELESS Signals in my home. I dont work for VM. But I work in IT, and I know my tech.
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DHC-Shannow
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Re: Lag Spikes on PS4 / Skype

on ‎31-03-2020 14:08

Is this normal?

Network Log

First TimeLast TimePriorityError NumberDescription
31/03/2020 12:14:18 GMT31/03/2020 12:14:18 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 11:25:58 GMT31/03/2020 11:25:58 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 11:19:06 GMT31/03/2020 11:19:06 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 11:19:05 GMT31/03/2020 11:19:05 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 11:14:08 GMT31/03/2020 11:14:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 08:52:30 GMT31/03/2020 08:52:30 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 08:52:29 GMT31/03/2020 08:52:29 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 08:52:28 GMT31/03/2020 08:52:28 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 07:48:53 GMT31/03/2020 07:48:53 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 07:48:52 GMT31/03/2020 07:48:52 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 06:41:42 GMT31/03/2020 06:41:42 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 06:01:17 GMT31/03/2020 06:01:17 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 06:01:16 GMT31/03/2020 06:01:16 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 04:43:55 GMT31/03/2020 04:43:55 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 04:43:54 GMT31/03/2020 04:43:54 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 04:21:23 GMT31/03/2020 04:21:23 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 04:21:22 GMT31/03/2020 04:21:22 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 04:21:21 GMT31/03/2020 04:21:21 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 02:26:08 GMT31/03/2020 02:26:08 GMTCritical (3)82000200No Ranging Response received - T3 time-out
31/03/2020 02:14:05 GMT31/03/2020 02:14:05 GMTCritical (3)82000200No Ranging Response received - T3 time-out
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