Menu
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
539 Views
Message 1 of 5
Flag for a moderator

Lag Spikes and Packetloss

Hi,

Over the past week I have had terrible lag spikes and packet loss. I have reset my router back to factory config and fully wiped my PC. My connection is wired. On the morning of the 12th my router completely died and refused to turn back on. VM sent out a 'new' router today but the problem still persists. VM call centre wasn't much help, they gave the usual problem in your area script, however they have recently contacted us telling us that the problem has been fixed, but this has not fixed the lag spikes and packet loss.

Below I have given the downstream and upstream info along with the network log.

Thanks in advance.



0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
537 Views
Message 2 of 5
Flag for a moderator

Re: Lag Spikes and Packetloss

Downstream:

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

14027500002.540256 qam25
21707500004.140256 qam5
3178750000440256 qam6
4186750000440256 qam7
51947500003.740256 qam8
62027500003.540256 qam9
72107500003.440256 qam10
82187500003.240256 qam11
92267500003.240256 qam12
102347500003.240256 qam13
11242750000340256 qam14
122507500002.940256 qam15
132587500002.740256 qam16
142667500002.740256 qam17
152747500002.540256 qam18
162827500002.540256 qam19
172907500002.540256 qam20
182987500002.540256 qam21
193067500002.540256 qam22
203147500002.440256 qam23
213227500002.540256 qam24
224107500002.740256 qam26
234187500002.740256 qam27
244267500002.540256 qam28

 

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1Locked40.350
2Locked40.970
3Locked40.350
4Locked40.950
5Locked40.350
6Locked40.360
7Locked40.360
8Locked40.350
9Locked40.960
10Locked40.960
11Locked40.350
12Locked40.350
13Locked40.950
14Locked40.960
15Locked40.950
16Locked40.950
17Locked40.350
18Locked40.380
19Locked40.350
20Locked40.350
21Locked40.900
22Locked40.360
23Locked40.950
24Locked40.350


Upstream:

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1358000003.271512016 qam6
2537000003.246512016 qam8
3458000003.246512016 qam5
4274000583.271512016 qam7

 

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1ATDMA0000
2ATDMA0000
3ATDMA0000
4ATDMA0000
 

 

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
536 Views
Message 3 of 5
Flag for a moderator

Re: Lag Spikes and Packetloss

Network Log:

Time Priority Description
08/03/2019 02:20:3criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 02:46:44criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 02:46:49Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 02:54:32Warning!MDD message timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 04:10:37criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 04:10:44Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 04:11:0Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 04:11:0Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 04:13:27criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 04:13:32Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 04:13:54Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 04:13:54criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 04:14:57Warning!RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 04:15:54criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 09:29:59criticalSYNC Timing Synchronization failure - Loss of Sync;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 09:30:10Warning!Lost MDD Timeout;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/03/2019 09:30:35criticalReceived Response to Broadcast Maintenance Request, But no Unicast Maintenance opportunities received - T4 time out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:45criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
03/06/2019 07:30:54noticeUnit has been restored to factory defaults from a software issued command;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/01/1970 00:01:34criticalNo Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
0 Kudos
Reply
Highlighted
  • 22
  • 0
  • 1
Tuning in
512 Views
Message 4 of 5
Flag for a moderator

Re: Lag Spikes and Packetloss

Spoiler
 

Has it been happening on every game? Or just a certain game

0 Kudos
Reply
Highlighted
  • 4
  • 0
  • 0
Joining in
507 Views
Message 5 of 5
Flag for a moderator

Re: Lag Spikes and Packetloss

I have only been playing one game at the moment but it also happens on VOIP software such as Discord.

I've left a BQM Monitor running here are the results:

https://www.thinkbroadband.com/broadband/monitoring/quality/share/871fa5584a87e7fc07beb13baa4c0fe1c790cb26

 

0 Kudos
Reply