Virgin Media Community

[CSMacDonald]

I have been gaming online via wifi for a long time and never had any issues until 2-3 days ago. I've now started getting massive lag spikes, rubber banding, even being dropped from servers because ping has gone so high. I have no idea why it has suddenly changed after being fine for years.

The router is in the room below the PC, about 5m away.

Internet browsing and other internet usage is absolutely fine, getting speeds of around 75-100mbps, but when I play games online now it is unplayable.

It's become a very frustrating problem, can anyone advise?

Downstream

Channel Frequency (Hz) Power (dBmV) SNR (dB) Modulation Channel ID

1	203000000	1.9	38	256 qam	9
2	139000000	3.7	38	256 qam	1
3	147000000	3.4	38	256 qam	2
4	155000000	3	38	256 qam	3
5	163000000	2.7	38	256 qam	4
6	171000000	2.5	38	256 qam	5
7	179000000	2.2	38	256 qam	6
8	187000000	2.2	38	256 qam	7
9	195000000	2	38	256 qam	8
10	211000000	1.7	38	256 qam	10
11	219000000	1.5	38	256 qam	11
12	227000000	1.5	38	256 qam	12
13	235000000	1.5	38	256 qam	13
14	243000000	1.2	38	256 qam	14
15	251000000	1.2	38	256 qam	15
16	259000000	1.2	38	256 qam	16
17	267000000	1	38	256 qam	17
18	275000000	0.9	38	256 qam	18
19	283000000	0.9	38	256 qam	19
20	291000000	0.7	38	256 qam	20
21	299000000	1	38	256 qam	21
22	307000000	1	38	256 qam	22
23	315000000	1	38	256 qam	23
24	323000000	0.9	38	256 qam	24

Downstream bonded channels

Channel Locked Status RxMER (dB) Pre RS Errors Post RS Errors

1	Locked	38.9	6	0
2	Locked	38.9	20	0
3	Locked	38.6	17	0
4	Locked	38.6	17	0
5	Locked	38.6	20	0
6	Locked	38.6	19	0
7	Locked	38.9	19	0
8	Locked	38.9	3	0
9	Locked	38.6	4	0
10	Locked	38.6	9	0
11	Locked	38.9	5	0
12	Locked	38.6	5	0
13	Locked	38.9	9	0
14	Locked	38.9	5	0
15	Locked	38.6	4	0
16	Locked	38.9	7	0
17	Locked	38.9	4	0
18	Locked	38.9	6	0
19	Locked	38.9	5	0
20	Locked	38.6	7	0
21	Locked	38.6	6	0
22	Locked	38.6	5	0
23	Locked	38.6	5	0
24	Locked	38.6	7	0

Upstream

Channel Frequency (Hz) Power (dBmV) Symbol Rate (ksps) Modulation Channel ID

1	60300000	45	5120	64 qam	1
2	39400000	44.5	5120	64 qam	4
3	53700000	44.8	5120	64 qam	2
4	46200000	44.5	5120	64 qam	3

Channel Channel Type T1 Timeouts T2 Timeouts T3 Timeouts T4 Timeouts

1	ATDMA	0	0	0	0
2	ATDMA	0	0	0	0
3	ATDMA	0	0	0	0
4	ATDMA	0	0	0	0

[CSMacDonald]

Time Priority Description

22/05/2022 23:04:58	notice	LAN login Success;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
19/05/2022 21:47:24	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
18/05/2022 23:34:13	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2022 12:12:1	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
15/05/2022 11:34:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
12/05/2022 03:44:27	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
11/05/2022 23:34:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
10/05/2022 10:50:37	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
08/05/2022 11:34:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2022 21:29:0	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2022 09:36:7	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
06/05/2022 08:42:36	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
05/05/2022 14:32:50	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
04/05/2022 23:34:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
02/05/2022 09:55:4	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 18:57:33	Warning!	RCS Partial Service;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 11:56:35	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
01/05/2022 11:34:11	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
28/04/2022 15:23:55	critical	No Ranging Response received - T3 time-out;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;
27/04/2022 23:34:12	Error	DHCP RENEW WARNING - Field invalid in response v4 option;CM-MAC=**:**:**:**:**:**;CMTS-MAC=**:**:**:**:**:**;CM-QOS=1.1;CM-VER=3.0;

[Jodi_S]

Hi CSMacDonald,

Thanks for posting on our community forums. Sorry to hear that you've recently started to experience lagging when online gaming. We can certainly understand the frustration caused, especially as you have had no issues before. 

Remotely looking from our end, we have checked the systems and there it is showing that one device may be to close and would improve using a wired connection.

As you posted a couple of days ago, how have things been? Has there been any improvement? 

We have included a link here https://virg.in/wifisos for further help and assistance.

Kind regards Jodi. 

[CSMacDonald]

Hi Jodi,

Thank you for responding.

Same issues with the wifi connection and gaming (not browsing or anything else). As I said, speed still really good via wifi for browsing.

I connected via an ethernet cable and the gaming issue was resolved. However, ideally I don't want to run a 20m cable through the house. 

I am connecting the router from the living room downstairs to a room directly above it, the PC and router are only about 5m-10m apart, but the layout of the house means a cable has to snake around to get there. I didn't know a device could be too close to the router.

I've been advised to try a wifi scanning app, so I will give that a go and see if it improves the situation.

[Akua_A]

Thank you for getting back to us @CSMacDonald.

I can see you recently commented on another post to which our team gave a great response. Have you been able to try the great response given? Do you need any further help?

Thanks,